Credit Control

Confidential; Warwick, Coventry, West Midlands; On-site; GBP 17,000 - 28,000; Full time

Job summary

Confidential in Warwick is seeking an Early Collections Agent to join our busy team, focusing on proactive debt recovery and customer engagement.

You will contact customers, negotiate payment plans, and work with partners to secure positive outcomes while supporting the business KPIs. This role requires strong communication, resilience, and the ability to work towards targets within rotating shifts.

Qualifications

• Experience in debt collection and/or customer service.
• Strong communication skills with the ability to build rapport and manage challenging conversations.
• Confident objection-handling skills.
• Resilient and comfortable working towards personal and team targets.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload effectively.
• Proactive with the ability to use initiative.
• Collaborative approach to working with colleagues and stakeholders.

Responsibilities

• Proactively contact customers to resolve outstanding debt.
• Handle objections professionally and assertively to achieve successful outcomes.
• Negotiate and validate payment plans where appropriate.
• Work with third-party partners, including debt collection agencies and legal partners, to support debt recovery.
• Follow established policies, processes and procedures whilst identifying opportunities for improvement.
• Maintain accurate and up-to-date customer records.
• Respond to customer call-backs in a timely and professional manner.
• Escalate queries or issues that are preventing debt recovery.
• Monitor customer payment behaviour and identify deteriorating trends.
• Complete appropriate credit checks where required.
• Prepare accounts for the next stage of the debt recovery process.
• Keep management informed of issues or risks.
• Report key performance indicators as required.

Skills

Debt collection

Customer service

Communication

Objection handling

Resilience

Targets

Organisation

Prioritisation

Initiative

Collaboration

Job description

Warwick Permanent Full Time Up to £28,000 DOE

An opportunity has arisen for an Early Collections Agent to join a busy collections team based in Warwick.

This role plays a key part in supporting customers and the wider business by proactively managing customer debt, resolving overdue invoices and helping achieve key performance targets. The successful candidate will work with customers, internal stakeholders and third-party partners to secure positive outcomes whilst contributing ideas to improve processes and ways of working.

Key Responsibilities

• Proactively contact customers to resolve outstanding debt.
• Handle objections professionally and assertively to achieve successful outcomes.
• Negotiate and validate payment plans where appropriate.
• Work with third-party partners, including debt collection agencies and legal partners, to support debt recovery.
• Follow established policies, processes and procedures whilst identifying opportunities for improvement.
• Maintain accurate and up-to-date customer records.
• Respond to customer call-backs in a timely and professional manner.
• Escalate queries or issues that are preventing debt recovery.
• Monitor customer payment behaviour and identify deteriorating trends.
• Complete appropriate credit checks where required.
• Prepare accounts for the next stage of the debt recovery process.
• Keep management informed of issues or risks.
• Report key performance indicators as required.

Skills & Experience

• Experience in debt collection and/or customer service.
• Strong communication skills with the ability to build rapport and manage challenging conversations.
• Confident objection-handling skills.
• Resilient and comfortable working towards personal and team targets.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload effectively.
• Proactive with the ability to use initiative.
• Collaborative approach to working with colleagues and stakeholders.

Working Hours:

You will need to be happy working alternating shifts on a 10-week rotating basis; 7 weeks will be 08:30 to 17:00; one week will be 08:00 to 16:30; and one week will be 11:30 to 20:00. In addition there will be one Saturday every 10 weeks (9:00 - 13:00) and one Bank Holiday per year.