Care Home Administrator

NHS; Gateshead; On-site; GBP 28,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Administrator to enhance the management of their care home. This role is vital for ensuring a positive experience for residents and families while overseeing key administrative functions such as HR, payroll, and customer service. The successful candidate will thrive in a dynamic environment, driving occupancy and maintaining the home's reputation. With a focus on professional growth, this position offers a supportive atmosphere where your contributions are valued and rewarded. If you're passionate about making a difference in care, this is the opportunity for you.

Benefits

Rewarding Excellence Bonus

Refer a Friend Scheme

Retail and Leisure Discounts

Free Access to Medical Specialists

Confidential Counselling Services

Tax Code Review Service

Monthly Staff Lottery

Qualifications

• Experience in a customer-facing role and HR administration.
• High attention to detail and proficient in Microsoft Office.

Responsibilities

• Promote a welcoming environment for residents and visitors.
• Manage enquiries and support recruitment of home staff.
• Prepare payroll and provide HR guidance to employees.

Skills

Customer Service

HR Administration

Attention to Detail

Microsoft Office

Education

CIPD Qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job summary

Barchester Healthcare is looking for an experienced and dedicated Administrator to join their team and play a pivotal role within the home's management. This varied position encompasses managing Customer Experience, HR, Recruitment, Payroll, Finance, and the supervision of junior members of the administration team. The successful candidate will need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others.

Main duties of the job

The Care Home Administrator will be responsible for promoting a warm and welcoming environment for residents, staff, and visitors, managing enquiries and showrounds of the home for prospective families, driving the occupancy and reputation of the Care Home, supporting resident and family feedback with a focus on customer care, assisting with the recruitment of home staff, preparing payroll for home-based staff, providing advice and guidance to employees on HR-related queries, ensuring that all personal files are stored securely, attending meetings and producing accurate notes and minutes, ensuring all rotas are complete, managing safe contents, petty cash, and resident fund accounts, and updating ad-hoc training, supervisions, and appraisals on staff records.

About us

Barchester Healthcare is a leading provider of high-quality care homes in the UK. They are dedicated to ensuring that their team is respected and their contribution valued, and they offer a range of rewards and benefits to their employees.

Details Date posted

10 May 2025

Pay scheme

Other

Salary

£28,000 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

1299525797

Job locations

Barchester Healthcare

Gateshead

NE9 6JE

Job description Job responsibilities

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial

REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

#TJ77665432

Job description Job responsibilities

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial

REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

#TJ77665432

Person Specification Qualifications Essential

• Experience in a customer-facing role, previous involvement in HR administration and recruitment, high level of attention to detail and the ability to prioritize, proficient in Microsoft Office (Word, Excel, and Outlook), and a CIPD qualification would be beneficial.

Person Specification Qualifications Essential

• Experience in a customer-facing role, previous involvement in HR administration and recruitment, high level of attention to detail and the ability to prioritize, proficient in Microsoft Office (Word, Excel, and Outlook), and a CIPD qualification would be beneficial.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Barchester Healthcare

Address

Barchester Healthcare

Gateshead

NE9 6JE

Employer's website

https://www.barchester.com/ (Opens in a new tab)

Employer details Employer name

Barchester Healthcare

Address

Barchester Healthcare

Gateshead

NE9 6JE

Employer's website

https://www.barchester.com/ (Opens in a new tab)