Care Home Administrator

Barchester Healthcare; Ashington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator to enhance the management of a care home. This role is essential in supporting the General Manager, ensuring smooth operations across various functions, including HR, finance, and customer experience. The ideal candidate will possess strong IT skills, a keen attention to detail, and a passion for delivering excellent customer service. This is a fantastic opportunity to develop your administrative career in a supportive environment that values your contributions and offers growth opportunities. Join a team that is committed to making a difference in the community and enjoy a rewarding career in healthcare.

Benefits

Rewarding Excellence bonus

Refer a friend scheme

Retail and leisure discounts

Free access to medical specialists

Confidential counselling services

Tax code review service

Monthly staff lottery

Qualifications

• Experience in customer-facing roles is essential.
• Proficient in Microsoft Office, especially Word, Excel, and Outlook.

Responsibilities

• Manage customer enquiries and promote a welcoming environment.
• Assist with recruitment and payroll preparation for staff.
• Ensure secure storage of personal files and manage rotas.

Skills

Customer Service

HR Administration

Attention to Detail

Organizational Skills

Education

CIPD Qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home’s management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance, and the supervision of junior members of the administration team.
You’ll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES

1. Promote a warm and welcoming environment for residents, staff and visitors
2. Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
3. Drive the occupancy and reputation of the Care Home as part of a community engagement team
4. Support resident and family feedback with a focus on customer care
5. Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
6. Payroll preparation for home based staff
7. Provide advice and guidance to employees on queries using the HR tools and resources available
8. Ensure that all personal files are stored securely
9. Attend meetings and produce accurate notes and minutes where required
10. Ensure all rotas are complete
11. Manage safe contents, petty cash, and resident fund accounts
12. Update ad-hoc training, supervisions, and appraisals on staff records
13. Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE

1. Experience in a customer facing role
2. Previous involvement in HR administration and recruitment
3. High level of attention to detail and the ability to prioritise
4. Proficient user of Microsoft - specifically Word, Excel, and Outlook
5. CIPD qualification would be beneficial

REWARDS AND BENEFITS

1. Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
2. Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
3. Access to a wide range of retail and leisure discounts at big brands and supermarkets
4. Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
5. Confidential and free access to counselling and legal services
6. Tax code review service, where we will check that you are on the right code and paying the right level of tax
7. Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.