Care Home Administrator

Barchester Healthcare; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Administrator to enhance the management team. This role involves supporting the General Manager in ensuring efficient operations, managing customer experience, HR, recruitment, and payroll. The ideal candidate will thrive in a customer-facing role, possess strong attention to detail, and be proficient in Microsoft Office. With a commitment to excellence, the company offers a rewarding environment for career growth and development, alongside various benefits and bonuses for outstanding performance.

Benefits

Rewarding Excellence bonus

Refer-a-friend scheme

Discounts at major retail brands

Access to medical specialists

Confidential counseling services

Tax code review service

Participation in staff lottery

Qualifications

• Experience in a customer-facing role is essential.
• High attention to detail and proficiency in Microsoft Office.

Responsibilities

• Promote a welcoming environment for residents and staff.
• Manage enquiries and support the home's commercial performance.
• Assist with recruitment and payroll for home-based staff.

Skills

Customer Service

HR Administration

Recruitment

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to Detail

Prioritization Skills

Education

CIPD Qualification

Job description

Barchester Healthcare is seeking an experienced and dedicated Administrator to join our team and play a pivotal role within the home’s management team. The role involves supporting the General Manager to ensure the efficient operation of a high-quality home. Responsibilities include managing Customer Experience, HR, Recruitment, Payroll, Finance, and supervising junior administrative staff.

Responsibilities:

1. Promote a warm and welcoming environment for residents, staff, and visitors.
2. Manage enquiries and showrounds for prospective families, maintaining the customer database to support the home's commercial performance.
3. Enhance the occupancy and reputation of the Care Home through community engagement.
4. Support resident and family feedback with a focus on customer care.
5. Assist with recruitment, employment checks, and inductions for new staff.
6. Prepare payroll for home-based staff.
7. Provide guidance to employees on HR queries using available tools and resources.
8. Ensure all personal files are stored securely.
9. Attend meetings, producing accurate notes and minutes as required.
10. Ensure all staff rotas are completed.
11. Manage safe contents, petty cash, and resident fund accounts.
12. Update staff training, supervisions, and appraisals records.
13. Guide staff development, including signposting to apprenticeships and qualifications.

Minimum Requirements:

• Experience in a customer-facing role.
• Involvement in HR administration and recruitment.
• High attention to detail and prioritization skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Possession of a CIPD qualification is advantageous.

Rewards and Benefits:

• Rewarding Excellence bonus of up to £500 for a Good or Outstanding CQC inspection.
• Unlimited access to our refer-a-friend scheme, earning up to £500 per referral.
• Discounts at major retail and leisure brands.
• Access to medical specialists for second opinions.
• Confidential counseling and legal services.
• Tax code review service.
• Option to participate in our staff lottery.

Barchester Healthcare, accredited as one of the UK's best companies to work for, values and respects its team. We offer supportive development opportunities and a rewarding environment for career growth.