Care Home Administrator

Barchester Healthcare; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Administrator to enhance the management of a high-quality care home. In this role, you will support the General Manager by overseeing customer experience, HR functions, payroll, and finance. The ideal candidate will possess strong IT skills, excellent organizational capabilities, and the ability to foster a positive atmosphere. Join a supportive team that values career development and offers a rewarding work environment. This is a fantastic opportunity to grow your administrative career in healthcare while making a meaningful impact.

Benefits

Rewarding Excellence bonus

Refer a Friend scheme

Retail and leisure discounts

Access to medical specialists

Confidential counseling services

Tax code review service

Participation in staff lottery

Qualifications

• Experience in a customer-facing role with high attention to detail.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Promote a welcoming environment for residents and visitors.
• Manage enquiries, support recruitment, and prepare payroll.
• Guide staff development and maintain accurate records.

Skills

Customer Service

HR Administration

Microsoft Word

Microsoft Excel

Microsoft Outlook

Leadership

Organization

Education

CIPD Qualification

Job description

Barchester Healthcare is seeking a dedicated and experienced Administrator to join our team and support the home's management. This role involves assisting the General Manager in ensuring the efficient operation of a high-quality care home. Responsibilities include managing Customer Experience, HR, Recruitment, Payroll, Finance, and supervising junior administrative staff.

The ideal candidate is self-sufficient, professional, enthusiastic, and capable of promoting a positive image of the home through effective communication. Strong IT skills, excellent organization, and leadership abilities are essential.

Responsibilities

1. Promote a warm and welcoming environment for residents, staff, and visitors.
2. Manage enquiries and showrounds for prospective families, maintaining the customer database to support occupancy and reputation.
3. Support resident and family feedback, focusing on customer care.
4. Assist with recruitment, including employment checks and inductions.
5. Prepare payroll for home-based staff.
6. Provide guidance to employees on HR queries using available tools and resources.
7. Ensure secure storage of personal files.
8. Attend meetings, producing accurate notes and minutes as needed.
9. Complete staff rotas.
10. Manage safe contents, petty cash, and resident fund accounts.
11. Update staff training, supervisions, and appraisals records.
12. Guide staff development opportunities, including signposting to apprenticeships and qualifications.

Minimum Requirements

• Experience in a customer-facing role.
• Previous involvement in HR administration and recruitment.
• High attention to detail and ability to prioritize.
• Proficiency in Microsoft Word, Excel, and Outlook.
• CIPD qualification is beneficial.

Rewards and Benefits

• Rewarding Excellence bonus up to £500 for a Good or Outstanding CQC inspection.
• Refer a Friend scheme earning up to £500 per referral.
• Retail and leisure discounts at major brands.
• Access to medical specialists for second opinions.
• Confidential counseling and legal services.
• Tax code review service.
• Option to participate in staff lottery.

Barchester is committed to respecting and valuing our team members. We offer opportunities for career development in a supportive environment. Join us to grow your administrative career in healthcare with a reputable employer.