Customer Advisor

Boots Opticians; Bromley; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Customer Advisors. This role offers a fantastic opportunity for those looking to start or advance their careers in retail. You will be at the forefront of customer interactions, helping to create a welcoming environment and ensuring that customers receive the best service possible. With award-winning training and a supportive team, you will learn to excel in a fast-paced environment while promoting a range of products. If you have a passion for customer service and teamwork, this role could be your next step.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Excel in a fast-paced environment and communicate effectively.
• Enjoy working as part of a team and promoting collaboration.

Responsibilities

• Help customers and provide excellent service at the tills.
• Ensure products are well-displayed and assist with stock.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Job description

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role may involve helping on the tills, advising customers, or working in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to learn more about them, answering questions, giving advice on our products, recommending items, or offering a basket. The little things make a difference.
• Get to know our in-store offers and schemes and promote them. The more information we provide, the better.
• Help our stores run smoothly by ensuring products are well-displayed, providing excellent service at the tills, or assisting with stock in the stock rooms.
• Work with team members to ensure the store is clean and presentable, creating a welcoming environment.
• You will receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

• Full training is provided; we are looking for people who:
• Excel in a varied, fast-paced environment
• Communicate and listen effectively
• Enjoy working as part of a team and promoting collaboration
• Understand that small details can significantly impact customer interactions
• Want to be a proud brand ambassador for Boots and help customers find the best products for them

Desirable skills (not essential)

We welcome applications from candidates without these additional skills:

• Experience in customer care or delivering excellent customer service (not essential)

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support via TELUS Health

Additional benefits are available; find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites may not be accurate or endorsed by Boots.

Why Boots?

We foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and creating a positive workplace for all. We aim to make a positive difference through our work with you.

Next steps

If your application is successful, you will be invited for an in-store interview within 14 days.

We are open to discussing part-time and job share options for full-time roles. We also provide reasonable adjustments during the application and interview process to support you.