Customer Delivery Manager

SevernTrentLife; North West Leicestershire; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an ambitious leader to elevate their Reactive Waste Networks team. This role involves leading a dedicated team in addressing sewerage-related challenges while fostering a culture of safety and environmental stewardship. You will be at the forefront of operational excellence, ensuring high standards and customer satisfaction while driving continuous improvement. With a strong emphasis on personal and professional development, this position offers a unique opportunity to make a real impact in protecting the environment and enhancing community well-being. Join a supportive team that values innovation and curiosity, and help shape a sustainable future.

Benefits

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two paid volunteering days

Qualifications

• Strong commitment to environmental protection and operational excellence.
• Experience in leading teams and performance monitoring.

Responsibilities

• Lead a team of operatives responding to sewerage issues.
• Ensure health and safety while developing team members.

Skills

Inspirational Leadership

Customer Focus

Passion for the Environment

Curiosity

Adaptability

Operational Experience

Job description

We are looking for an ambitious, inspiring leader to take our Reactive Waste Networks team fromGREAT TO OUTSTANDING.If you are passionate about the environment and enjoy being outdoors, this role is for you!

EVERYTHING YOU NEED TO KNOW

The core of your role is that you will lead a team of Operatives in our Derbyshire region who use a variety of vehicles, kit and jetting equipment to respond reactively to sewerage related issues, including pollutions, flooding, blockage clearance, pipe cleansing and surveying of our network.

Key attributes we are looking for:

• Inspirational Leadership:Lead and manage a team of highly engaged operational front-line people and their supervisors, inspiring them to achieve high standards and be a little bit better every single day.
• Customer Focus:Love customers. Put them first, be confident to go to site to see the customers first hand, be skilled at diffusing conflict, and build relationships across Severn Trent to address customer issues.
• Passion for the Environment:A strong commitment to environmental protection, with the belief that one pollution is too many. Be calm under pressure to respond to operational incidents when they occur.
• Curiosity:Always be curious and hungry to drive improvements in people, processes, and quality. Bring a practical, want to learn / do more mindset.
• Adaptability:Be willing to learn quickly and adapt to new challenges with a practical, can-do attitude.
• Operational Experience/ Excellence:Experience of an operational environment with a bucket load of common sense. You’ll be driving our field response to customer and operational issues.

WHAT YOU’LL BRING TO THE ROLE

• Health & Safety at your core:Ensure the safety and well-being of your team, with Health and Safety at the forefront of decision-making.
• Performance monitoring:Monitor performance, analyse findings, and identify areas for improvement both internally and within the supply chain.
• Team Development:Develop team members to be the best they can be, with a focus on succession planning, engagement, and recognition.
• Customer-Centric:A passion for speaking to people and building relationships, with a proactive approach to problem-solving.

• Technical Knowledge:Understanding of waste regulatory requirements, sewerage network maintenance and company targets.

WHAT’S IN IT FOR YOU

• Impact:Make a real difference in protecting the environment and improving customer satisfaction.
• Growth:Opportunities for personal and professional development within a supportive team.
• Innovation:Be part of a team that values curiosity and continuous improvement.

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters [e-mail].

And if your curiosity has peaked and you're wanting to find out even more, search#LifeAtSevernTrenton social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.