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Customer Service Agent (3 month FTC)
TN United Kingdom
High Wycombe
On-site
GBP 22,000 - 28,000
Full time
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Job summary
A leading company in High Wycombe is seeking a Customer Service Agent for a 3-month fixed-term contract. The role involves supporting customers with their orders, complaints, and queries, while working collaboratively with various stakeholders. This fast-paced position offers opportunities for skill development and insights into different departments. The ideal candidate should be a strong team player, capable of working independently under pressure.
Benefits
Qualifications
- Experience in inbound and outbound customer service calls.
Responsibilities
- Handle inbound and outbound calls, supporting customers.
- Manage calls, address complaints, and resolve delivery issues.
Skills
Job description
Client: Hovis
Location: High Wycombe, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: bc02d3b909a5
Job Views: 2
Posted: 17.05.2025
Expiry Date: 01.07.2025
Role Overview:
As a Customer Service Agent, you will handle inbound and outbound calls, supporting customers with orders, complaints, and queries. You should be a strong team player, capable of working independently and under pressure. Your responsibilities include managing calls, addressing complaints, handling social media inquiries, and resolving delivery issues.
This role is fast-paced and involves collaboration with various stakeholders. It offers opportunities to develop skills and gain insights into different departments within the company.
Key Requirements:
- Experience in inbound and outbound customer service calls
We offer a range of benefits, including:
- Flexible annual leave for work-life balance
- Three pension scheme options
- Aviva DigiCare+ Workplace App with health checks, digital GP, and nutritional advice
- Hovis Choice benefits platform for savings and cashback
- Free on-site parking
At Hovis, we value diversity and are committed to creating an inclusive environment. We welcome applications from all backgrounds and ensure fair treatment for everyone.
For more information about Hovis, please visit our website and social media channels at hovis.co.uk.
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