Customer Service Advisor Fixed Term Contract

PayPoint plc; Welwyn Garden City; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor on a fixed-term contract to provide exceptional support to customers, particularly those from vulnerable backgrounds. The role involves solving customer issues via various communication channels while delivering compassionate service. This position offers opportunities for career growth within the organization.

Benefits

Development opportunities

Flexible working options

Qualifications

• Experience with vulnerable customers is advantageous.
• Ability to handle challenging conversations.

Responsibilities

• Assist customers in accessing DWP payments.
• Listen and empathize with customer issues.

Skills

Communication

Empathy

Customer Service

Resilience

Adaptability

Listening

Tools

Microsoft Outlook

Excel

Job description

Customer Service Advisor Fixed Term Contract

Join to apply for the Customer Service Advisor Fixed Term Contract role at PayPoint plc

Vacancy Details

• Vacancy Name: Customer Service Advisor Fixed Term Contract
• Vacancy No: VN468
• Employment Type: Full-Time
• Business Name: PayPoint PLC
• Location: Welwyn Garden City

Job Overview

We are passionate about our customers and retailers at PayPoint. We want to ensure we deliver exceptional customer service. We are looking for advisors to handle contacts from customers using “The Payment Exception Service,” which helps individuals without bank accounts collect benefit or pension payments from the DWP. If you are customer-focused, with the right skills, commitment, and capability to deliver excellent public service to vulnerable customers, this is the role for you.

Our Contact Centre is based at our head office in Welwyn Garden City. This is a 3-month fixed-term contract paying £24,055, working Monday to Friday, 9am - 5.15pm.

Key Responsibilities

You will listen, empathize, and find solutions to customer problems via email, calls, and audio messages. Your goal is to assist customers in accessing their DWP allowances/payments, especially those from vulnerable backgrounds. The role requires empathy, compassion, resilience, and a customer-focused approach, aiming to make a positive difference in customers’ lives.

Candidate Requirements

• Ability to handle challenging conversations
• Excellent communication and empathy skills
• Strong customer service skills
• Resilience and adaptability
• Experience with Microsoft Outlook and Excel
• Good listening skills
• Desire to help and make a difference
• Flexibility to cover additional shifts if needed
• Consistent achievement of customer service targets

Preferred Experience

Experience working with vulnerable people in a customer-focused role is advantageous.

Career Progression

Opportunities to advance within the Contact Centre to roles such as Senior Retail Service Advisers and Team Leaders, or move into Retail Operations, Parcels, Retail Collections, IT, or junior finance and administrative roles.

What We Offer

Rewarding work environment with development opportunities at our head office and options for homeworking. We support your career journey with a tailored development plan.