IT Administrative Support

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented Field Operations Administrator to support their data centre team. This role is crucial for managing administrative tasks, ensuring smooth operations, and documenting hardware activities. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and a proactive approach to problem-solving. They will collaborate closely with team members and vendors, fostering a supportive work culture. This position offers a unique opportunity to contribute to a dynamic team while developing valuable skills in IT service management.

Qualifications

• 3-5 years of experience in similar roles or industries.
• Proficiency in Microsoft Office and relevant software.

Responsibilities

• Manage break/fix tasks closure within Salesforce.
• Create monthly presentations using ServiceNow data.

Skills

Supplier Management

Microsoft Office

Data Reporting

Customer Service

Organizational Skills

Problem Solving

Team Collaboration

Procurement Knowledge

ServiceNow

Salesforce

Education

3-5 years in similar roles

Tools

ServiceNow

Salesforce

Job description

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Location:

london, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

The Field Operations Administrator will provide comprehensive administrative support to the data centre team, who’s main focus is IMAC (Install, Move, Add, Change) and hardware break/fix tasks. This role requires a highly organised and detail-oriented individual with excellent communication skills and the ability to manage multiple tasks efficiently. The successful candidate will play a crucial role in ensuring the smooth operation of the data centre by documenting hardware activities, managing administrative tasks, and maintaining accurate records.

The tasks will include (but not limited to):

• Manage the closure of break/fix tasks within Salesforce.
• Handle RMAs from different vendors and document them appropriately.
• Support scheduled team meetings, create content, work closely with the SDM, and take minutes.
• Manage holidays and sickness records in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests.
• Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements.
• Check and approve decommission tasks within ServiceNow and document them for the team.
• Support the follow-up and management of processes, including checks for Electrostatic Discharge (ESD) equipment.
• Manage onsite documentation, including Health & Safety documentation.
• Manage the stock and spares system to ensure levels are correctly monitored, accounted for, and optimised.
• Assist the SDM with the onboarding of new starters.
• Maintain clear and effective communication with team members, vendors, and stakeholders to ensure smooth operations.
• Proactively identify and resolve issues, demonstrating strong decision-making skills.
• Assist in mentoring new team members, fostering a collaborative and supportive work environment.

Required skills and attributes

• Experience dealing with suppliers.
• IT literate and competent with Microsoft Office and similar software.
• Ability to create data reports and presentations.
• Confident, collaborative working style with exceptional customer service skills, able to communicate effectively at all levels.
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
• Proactive approach to work activities and support of colleagues.
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
• Proficiency in additional software or technical tools relevant to the role.
• Adaptability, teamwork, and leadership qualities.
• Knowledge of procurement and logistics processes.
• Experience with ServiceNow and Salesforce.
• Familiarity with ITIL and associated working processes.
• Preferred 3-5 years of experience in similar roles or industries.

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At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.