Housing Officer

Smiley & Co, Ltd.; Barnsley; On-site; GBP 30,000; Full time

Job summary

A leading provider of specialised supported housing is seeking a dedicated Housing Officer to provide essential housing management services. This role involves engaging with tenants, addressing their needs, and ensuring compliance with regulatory standards. Candidates should possess strong customer service skills and relevant experience in housing management.

Benefits

On-site parking

EAP Scheme Smartclinic

Qualifications

• At least 2 years experience with Tenancy Standards.
• Knowledge of regulatory standards relevant to housing.
• Experience in delivering excellent customer services.

Responsibilities

• Delivering housing management services for vulnerable tenants.
• Handling tenancy sign-ups and property concerns.
• Building relationships with tenants and stakeholders.

Skills

Customer service

Communication

Problem-solving

IT skills

Education

CIH, IRPM, or equivalent qualification

Tools

Microsoft Office

Job description

Housing Officer Specialised Supported Housing

Location: Tankersley, Barnsley (with travel from Durham to Worcester)

Salary: Circa £30,000

Hours: 37.5 hours per week, Monday to Friday

Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?

Our client, a leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.

The Role

As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.

Key Responsibilities

• Delivering housing management services, particularly for vulnerable tenants
• Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches
• Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
• Ensuring delivery of excellent customer service tailored to individual tenant needs
• Collaborating with colleagues and partners to achieve shared objectives effectively

Skills And Qualifications

• At least 2 years experience working with the Tenancy Standard, Transparency Influence and Accountability Standard, and the Neighbourhood and Community standard
• Knowledge of regulatory standards relevant to the role
• Experience of delivering excellent customer services that meet individual needs
• Strong IT skills, including proficiency in Microsoft Office
• Excellent communication skills, both verbal and written
• Ability to work independently and collaboratively to achieve objectives
• Problem-solving skills with a focus on customer service and satisfaction
• The ability to drive and have a reliable vehicle available to use for work purposes with business insurance
• CIH, IRPM, or equivalent qualification or degree (desirable)

Benefits

• On-site parking
• EAP Scheme Smartclinic

Further Information

As part of their application process, successful CV applications including a covering statement, will be asked to complete an application form for any missing information. This helps assess your application against the essential and desired criteria set out in the job description and person specification. Please include in your covering statement how you meet the criteria to give your application the best consideration.

Unqualified candidates will not be considered unless experienced. This position is office-based, with visits to premises, so please consider this before applying.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

Shortlisting will be conducted in line with the criteria set out in the person specification. The company reserves the right to close the role earlier if a suitable candidate is found.