Assistant Housing Officer (Part-time)

Voluntary Action Sheffield; Sheffield; On-site; GBP 28,000 - 33,000; Part time

Job summary

Join a leading housing organization as an Assistant Housing Officer in Sheffield. This part-time role involves supporting housing management services, engaging with residents, and ensuring community safety. Ideal for those passionate about making a difference in local communities. Enjoy a supportive work culture and various benefits including flexible working and generous leave.

Benefits

Agile Working

Generous Pension Scheme

Learning & Development

Wellbeing Support

Annual Leave

Team Culture

Qualifications

• Experience in a customer-focused role, preferably in housing.
• Experience working with vulnerable residents and diverse communities.

Responsibilities

• First point of contact for customers via various channels.
• Support management of properties and neighbourhoods.
• Assist with lettings and allocations.

Skills

Communication

Problem Solving

Customer Focus

IT Literacy

Tools

Microsoft Office

Job description

Join Our Team as an Assistant Housing Officer (Part-time)

Location:

Burngreave, Sheffield

Closing Date:

27th May 2025

Salary:

£28,500 (pro-rata) (equivalent to £15.65 p/h)

Contract:

Permanent, part-time (14 to 16 hours per week available)

About Arches Housing:

At Arches Housing, we’re committed to providing excellent services to our residents and creating safe, thriving communities. As an Assistant Housing Officer, you’ll be the first point of contact for customers, supporting our housing management services and ensuring our neighbourhoods remain great places to live.

What You’ll Be Doing:

1. Be a first point of contact for customers via phone, email, web chat, and face-to-face.
2. Support the management of Arches properties and neighbourhoods, ensuring they are safe and well-maintained.
3. Assist with lettings and allocations, including conducting viewings and sign-ups.
4. Help tackle anti-social behaviour (ASB) by logging reports and investigating low-level cases.
5. Carry out estate walkabouts, identifying and resolving issues to improve neighbourhoods.
6. Support residents to sustain their tenancies and signpost them to relevant services.
7. Work with external partners such as the police, local authorities, and community groups.
8. Help deliver resident engagement initiatives to strengthen relationships with our communities.

What We’re Looking For:

• Demonstrable experience in a customer-focused role, preferably in housing or a related field.
• Experience of working with vulnerable residents and diverse communities.
• Excellent communication and problem-solving skills.
• Strong ability to prioritise tasks and manage a varied workload.
• IT literate and confident, with experience using Microsoft Office – experience with housing databases is a plus.
• A full driving licence and access to a vehicle for work (desirable but not essential).

Why Join Arches?

Our Benefits Package Includes:

• Agile Working – Opportunities to work flexibly to support a healthy work-life balance.
• Generous Pension Scheme – Helping you plan for the future with a 9% employer contribution.
• Learning & Development – Opportunities to grow and develop your skills.
• Wellbeing Support – Westfield cover, with access to mental health and wellbeing resources.
• Annual Leave – Generous holiday entitlement starting at 28 days (plus Bank Holidays), with additional leave for long service (pro-rata for part-time).
• Team Culture – A friendly, inclusive, and supportive workplace.

If you’re passionate about working with communities and making a difference, we’d love to hear from you!

How to Apply:

For full details about the role, including the job description and person specification, please visit our website at: www.archeshousing.org.uk/careers

Send your CV and a covering letter explaining why you’re suitable for the role to: [e-mail]

Additional Information:

The role may close early if sufficient applications are received. Please apply promptly. Interviews will be held during the week commencing 2nd June. Please indicate in your application if you are unavailable on specific dates or times.