Housing and Wellbeing Officer

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Housing and Wellbeing Officer to enhance customer independence and wellbeing in Manchester. This role involves collaborating with various professionals to provide comprehensive support, ensuring customers can navigate their housing needs effectively. The ideal candidate will possess strong communication skills, empathy, and a commitment to excellent customer service. With a focus on safeguarding and promoting welfare, this position offers a range of benefits, including a robust pension scheme and healthcare options, making it an attractive opportunity for those passionate about making a difference in the community.

Benefits

Pension scheme with up to 10% contributions

Healthcare with savings options

Discounts via The Market Place

Annual leave starting at 26 days plus Bank Holidays

Monthly lottery

Savings club

Incentive schemes

Transport support

Qualifications

• Relevant professional qualifications or willingness to study towards.
• Experience in Housing Management and a strength-based approach are desirable.

Responsibilities

• Assist customers in identifying strengths and development needs.
• Manage tenancy issues including voids and repairs.
• Handle safeguarding concerns promptly.

Skills

Empathy

Communication Skills

Housing Management Experience

Attention to Detail

Customer Service

Education

Level 2 in English

Level 2 in Maths

Institute of Customer Service Qualification

Tools

Microsoft Office

Job description

Housing and Wellbeing Officer, Manchester

Client: Great Places Housing Association

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d06e72c55aa1

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Permanent, Full Time

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer-focused environment and in line with the Independence and Wellbeing framework.

What you’ll be doing

• Assist customers in identifying their strengths, development needs, and risks, and develop plans to address these, including coaching for greater independence.
• Help customers access other agencies and community services.
• Attend and coordinate Multi-Disciplinary Teams (MDTs) with professionals such as Adult Social Care and Safeguarding to make joint decisions on care and support.
• Coach and assist customers to understand and maintain their occupancy agreements.
• Encourage feedback, and record and respond to complaints and compliments.
• Handle safeguarding concerns promptly according to guidelines.
• Manage tenancy issues, including voids, repairs, allocations, rent collection, aids and adaptations, ASB, and breaches of occupancy agreements.
• Perform Health and Safety duties as directed, adhering to company procedures.

What you’ll need

• Relevant professional qualifications or memberships (e.g., Institute of Customer Service qualification) or willingness to study towards.
• Minimum Level 2 in English and Maths.

What we need from you

• Willingness to attend face-to-face, virtual, and e-learning training sessions.
• Empathy and commitment to delivering excellent customer service.
• Experience in Housing Management and a strength-based approach are desirable.
• Strong communication, relationship-building, and confidentiality skills.
• Experience with safeguarding, administration, and providing signposting for welfare advice.
• Ability to work under pressure with attention to detail.
• Proficiency in Microsoft Office applications.

What we give you in return for your hard work and commitment

• Pension scheme with up to 10% contributions.
• Healthcare with savings options.
• Discounts via The Market Place, annual leave starting at 26 days plus Bank Holidays, monthly lottery, savings club, incentive schemes, and transport support.

At Great Places, we prioritize colleague wellbeing to enable excellent service delivery. All benefits are available for use both inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people, and adults. All successful applicants will undergo an enhanced criminal records check. Further details can be found in our Safeguarding and Recruitment Policies on our website.