Graduate Customer Support Analyst

TN United Kingdom; Brighton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading software house in Brighton is seeking a Graduate Customer Support Analyst to join their team. This role offers a structured training program and early responsibility, making it an ideal start for graduates looking to develop their careers in a fast-growing company. As the first point of contact for clients, you will help them utilize software products effectively, solve problems, and collaborate with various internal teams.

Qualifications

• Recent graduate with a 2:1 degree or equivalent.
• A-Levels (or equivalent) at ABB minimum, with an A in Maths.

Responsibilities

• Act as the first line of contact for clients.
• Analyse issues clients have with the software.
• Work with internal teams to resolve problems.

Skills

Analytical skills

Problem-solving

Mathematical skills

Logical skills

Education

2:1 degree in engineering, maths, physics, computer science, or related field

A-Levels at ABB minimum with A in Maths

Job description

Social network you want to login/join with:

Graduate Customer Support Analyst, Brighton

Client: Graduate Recruitment Bureau

Location: Brighton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: bc21571542ff

Job Views: 2

Posted: 19.05.2025

Expiry Date: 03.07.2025

Job Description:

The Company:

This medium-sized, fast-growing software house has won several industry awards. The company has offices in the UK and Europe and has increased revenues year-on-year at an excellent rate. They recently received significant investment and are looking to continue hiring graduates for various roles throughout the business.

The Role:

This is an opportunity for graduates to train as customer support analysts. The company offers a structured support and training programme, coupled with early responsibility for recent graduates.

You will be the first point of contact for clients, giving advice on how to utilise the software products, helping with the configuration of systems, analysing problems, and working closely with developers, test engineers, and technical business analysts on a wide variety of projects, solving problems, and acting as the face of the company.

As you progress in the role, you will have the opportunity to move into various positions with more responsibility, making this the ideal start to your career.

Responsibilities:

• Acting as the first line of contact for the client
• Analysing issues clients are having with the software
• Working with internal teams to ensure problems are fixed and systems reconfigured according to client needs
• Becoming an expert in software products and advising clients on best practices
• Problem-solving

This analytical position will utilise your mathematical, logical, and problem-solving skills, along with your passion for working with cutting-edge technology.

You Will Need:

• A 2:1 (or equivalent) or above in engineering, maths, physics, computer science, or related degree
• A-Levels (or equivalent qualifications) at ABB minimum, with an A (or equivalent) in Maths