Housing Officer- Tenancy Management

Norwich City Council; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Norwich City Council is seeking a dedicated individual for a tenancy management role, aimed at supporting council tenants and ensuring sustainable tenancies. The position involves working collaboratively with various stakeholders and requires strong communication skills. This is an opportunity to make a significant impact in the community while enjoying competitive pay and benefits.

Benefits

Local Government Pension Scheme (LGPS)

Paid holiday entitlement starting at 26 days per annum

Occupational health support

Qualifications

• Experience in a housing-focused role.
• Good communication skills to deal with diverse needs.
• Ability to work independently and as part of a team.

Responsibilities

• Provide proactive tenancy management services.
• Support tenants with housing-related issues.
• Collaborate with internal and external teams.

Skills

Communication

Multi-tasking

Empathy

Education

GCSE A/AS level or higher

Evidence of continued professional development

Job description

This is an exciting and challenging role for someone with experience of working in a housing focused or similar role. Using your knowledge of council policy and appropriate legislation, you will provide council tenants with information, advice, and guidance to support and enable them to sustain their tenancies and contribute to the maintenance of a safe neighbourhood.

With around 15,000 homes, Norwich City Council is one of the largest stock-holding authorities in the country. This is a great opportunity to work with our tenants to really make a difference to their lives.

You will have good communication skills and be able to deal sensitively and objectively with people with a wide range of needs. The role requires you to be a competent multi-tasker with the ability to prioritise casework. You will also need to be able to work independently as well as being a good team player in a multi-agency environment.

The Council offers the opportunity to work with great people who are proud to serve our city. We offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

The Council recognises that our employees are our most important asset and that the quality and commitment of our people is crucial to our success.

If you are ready for your next challenge and want to work somewhere where you can make a real difference, we want to hear from you.

For further information regarding this role please contact Rosey on 01603 989457.

Job Description

• Work creatively and collaboratively with other council colleagues, community networks and tenants to secure additional resources to develop, enable and deliver estate improvements.
• Work with tenants, contractors and other providers to maintain and improve the council’s housing property portfolio and ensure it is in the best possible condition during its occupation and on hand over to new tenants.
• Reviewing policies and procedures regularly but be prepared to apply professional judgement in order to work with innovation, flexibility and to adopt practical outcome focussed approaches.
• Actively contribute to service improvement by participating in working groups and trialling ways to improve services and participating in discussions at all forums to achieve better outcomes for all customers.
• Be responsible for mentoring and training new members of staff as required.
• Using customer insight, deliver effective and timely communications, in a variety of formats, to customers and other parties.
• Liaise and work positively with internal and external teams and agencies, including the police and social services and in turn, promote positive and effective partnership working with all stakeholders.
• Encouraging and proactively developing, supporting and empowering active tenant and leaseholder groups.
• Attend and positively input into meetings outside of normal working hours as and when required.
• To positively promote and empower resident involvement and encourage participation by a diverse cross-section of residents within our neighbourhoods.
• Contribute and respond effectively to queries from MPs and Councillors.
• Collect and update data and IT systems to aid performance monitoring.
• Prioritise and plan work effectively maximising time and other resources available and ensure performance targets, outputs and outcomes are met.
• Comply with council’s health and safety policy ensuring the use of the lone worker system when out on visits.
• Actively and positively contribute to team working, problem solving and decision making in the team.
  
  

Responsibilities

• To provide a needs led, proactive tenancy management service producing the best possible outcomes for tenants, and other stakeholders.
• Encourage and support people to make informed, practical and achievable decisions about their housing options and solutions.
• Provide or signpost to appropriate support to tenants dealing with housing and housing related issues through serious life events.
• With the support of the Team leader manage a case load of tenancy management issues by assessing risk and using discretion and guidance to develop interventions in partnership with tenants, aimed at ensuring tenancies are sustainable prioritising and targeting resources to achieve results.
• In particular, on a needs basis carry out visits as required to support and help sustain successful tenancies including: Introductory tenancy appraisal visits. Secure settling in visits. Carry out risk-based tenancy inspections. Other visits pursuant with the management of tenancies and maintenance of properties and estates. Take responsibility and be accountable for reporting health and safety and safeguarding concerns or issues and to be vigilant when out and about on our estates.
• On a needs/risk basis monitor rents accounts and other indicators determining the health of the whole tenancy.
• Take responsibility for reporting communal neighbourhood repairs and any other concerns relating to the tenancy, property or estate in particular with regard to safeguarding.
• Secure specialist or additional support as required to ensure the health of the tenancy and /or work with the tenant to provide options such as safe surrender of the tenancy or other bespoke solutions (e.g. transfers, mutual exchange, other support).
  
  

Educational Requirements

• A good general level of education at GCSE A/AS level or higher or equivalent.
• Evidence of continued professional development
  
  

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support