Tenant Voice Officer Housing · Samphire Homes · Coppice House, Bury St Edmunds

Flagship Group; Lacey Green, Bury St Edmunds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing organization is seeking a passionate Tenant Voice Officer to enhance tenant engagement and ensure customer feedback is prioritized. This role involves managing complaints and supporting community initiatives, making a significant impact in local communities. Ideal candidates will possess strong communication skills, attention to detail, and a proactive approach.

Benefits

25 days holiday plus bank holidays

Company sick pay

Company pension

Discounts through 'Flagship Rewards'

Qualifications

• Experience in complaint handling and relationship building.
• Excellent communication skills.
• Strong attention to detail.

Responsibilities

• Lead tenant engagement efforts by gathering feedback.
• Manage and resolve complaints fairly and efficiently.
• Handle enquiries from MPs and the Housing Ombudsman.

Skills

Communication

Attention to detail

Relationship building

Proactive mindset

Organizational skills

Education

GCSE-level education or equivalent

Job description

Do you want tohelp us solve the housing crisis in the East of England?
We’re looking for a passionate and proactive Tenant Voice Officer to champion tenant engagement and ensure our customers are truly heard. If you’re driven by delivering outstanding service and want to make a real impact in communities, this could be the perfect role for you.

As a Tenant Voice Officer, you’ll lead tenant engagement efforts by gathering feedback, supporting community initiatives, and collaborating across teams to enhance the tenant experience. You’ll manage and resolve complaints fairly and efficiently, while also handling enquiries from MPs and the Housing Ombudsman with professionalism and care.

We’re seeking a customer-focused individual with experience in complaint handling and relationship building. You’ll need excellent communication skills, strong attention to detail, and a proactive, creative mindset. Being highly organised and confident in taking initiative is key. A minimum of GCSE-level education or equivalent is required.

Working Hours: Monday - Friday 37 hrs

What We Offer:

• 25 days holiday plus bank holidays
• Company sick pay
• Company pension
• Rewards through our "Flagship Rewards" gateway, offering discounts on popular retailers
• And more!

For more information on the job, please click HEREto view the "Part I Play" statement, which provides full details of your day-to-day duties and responsibilities.

If you’re shortlisted, we’ll contact you via email primarily so be sure to check your email and spam folders regularly for updates, but if you're not sure always check your account on our website.
We might review applications and invite candidates to interview before the close date, so don’t wait to apply!

Closing date: 2nd June2025 (Midnight)