Housing Officer - Midlands Rural Housing

Laurie McClave artist; Coalville; Remote; GBP 30,000 - 34,000; Full time

Job summary

Une organisation de logement rural recherche un agent de logement pour fournir un service de gestion efficace aux résidents. Le candidat idéal aura une solide expérience en services centrés sur le client, une bonne connaissance du droit du logement, et des compétences en gestion des revenus. Ce poste offre un salaire compétitif, un régime de retraite contributif et des opportunités de formation.

Benefits

Pension contributive

Plan de santé

39 jours de congés annuels

Travail flexible

Opportunités de formation

Qualifications

• Expérience dans la fourniture de services centrés sur le client.
• Connaissance du droit du logement et de la gestion des baux.
• Capacité à préparer et interpréter des informations et des données.

Responsibilities

• Fournir un service de gestion de logement efficace et de haute qualité.
• Assurer un contact régulier avec les résidents et une intervention rapide.
• Travailler en partenariat avec les associations de logement rurales.

Skills

Service client

Gestion des revenus

Partenariat

Gestion des ASB

Analyse des données

Job description

Housing Officer (Midlands Rural Housing)

(12 months Fixed Term Contract to cover Maternity Leave)

Hours: 35 Hours (Monday to Friday 9am – 5pm with 1 hour for lunch each day)

Salary - £30,294 - £33,660 per annum

Based: Home based – office building located in Coalville, Leicestershire (Patch area - Stratford District and Warwickshire)

About Us

Midlands Rural Housing works to promote and provide affordable housing in the Midlands. We are one of the leading providers of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands.

Midlands Rural Housing is part of emh which includes emh care & support, emh homes and emh sharpes gardening services. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

The role

Responsible for the provision of an efficient, effective and high-quality customer focused Housing Management service to the Rural Housing Associations (RHAs) and Midlands Rural Housing (MRH) whose geographical areas include Warwickshire, Northamptonshire, Derbyshire and Leicestershire. The role will mainly be providing a housing management service to our residents in Stratford District, Warwickshire, although occasionally cover may be required in other areas. To deliver a generic housing service to tenants and leaseholders that focusses on regular contact, speedy intervention on issues, and making a difference to our customers and communities.

The ideal candidate

• A good track record in delivering customer centred and effective services.
• Detailed operational knowledge and understanding of housing law, housing and leasehold management, income management and ASB practice management.
• Experience and evidence of good partnership working and outcomes.
• Track record in delivering high performance and meeting set targets.
• A good standard of numeracy and figures, and able to prepare and interpret information and data accurately and judge, assess and act accordingly.
  
  

For further information about the role, please see attached Job Description and Person Specification.

Our Values

Our Values are important to us and we're looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

• Competitive salary
• Contributory pension scheme
• Health cash plan – BHSF
• 39 days annual leave (including statutory days), increasing with length of service.
• Flexible working
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)
  
  

How To Apply

Please send an up- to-date CV with a cover letter of no more than 4 sides of A4 in total, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Closing date for applications – Sunday 25th May 2025 at 23.59.

“We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application”.