Telematics Operations Coordinator

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in telematics is seeking a Telematics Operations Coordinator to manage inbound and outbound communications and perform data validation. The ideal candidate will demonstrate strong analytical skills and the ability to thrive in a fast-paced environment. This role involves maintaining operational processes and supporting project testing, ensuring effective communication with customers and suppliers.

Qualifications

• Ability to learn quickly and work effectively in a fast-paced environment.
• Experience in organizing and leading meetings.

Responsibilities

• Acting as a point of contact for daily questions from internal and external teams.
• Contributing to the continuous improvement of operational processes.

Skills

Analytical Skills

Data Entry Proficiency

Flexibility

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Job description

Role

As a Telematics Operations Coordinator, your role will focus on two key aspects:

1. Inbound and outbound communications:
   • Respond to customer inbound communications in line with SLAs across channels such as email, web-chat, social media, and voice.
   • Proactively contact customers for device installation/return chase, driver feedback, or intervention, adhering to SLAs.
2. Data Validation:
   • Perform daily system-driven data validation reports within agreed SLAs.
   • Investigate and resolve issues related to data validation, working with internal and external parties as needed.

Core responsibilities include:

• Acting as a point of contact for daily questions from internal and external teams.
• Contributing to the continuous improvement of operational processes.
• Providing testing support for projects.
• Maintaining broad knowledge of operational processes and telematic devices.

Key performance indicators:

• Completing daily operational tasks within SLAs.
• Building strong relationships with suppliers and customers.
• Demonstrating comprehensive knowledge of data, processes, and products.
• Applying analytical and critical thinking skills to resolve issues.

Skills & Experience required:

• Ability to learn quickly and work effectively in a fast-paced environment.
• Strong analytical skills and data entry proficiency.
• Experience with Microsoft Word, PowerPoint, Outlook, and Excel.
• Flexibility and ability to manage multiple tasks.
• Experience in organizing and leading meetings, managing actions, and liaising with internal and external parties.