Mobile Cover Receptionist

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading property management company is seeking a Front of House Reception – Mobile Cover Representative in Birmingham. This dynamic role requires exceptional reception skills to manage client interactions and maintain a welcoming environment. Ideal candidates will demonstrate a positive attitude, flexibility, and a commitment to excellent customer service.

Qualifications

• Ability to adapt and work under pressure.
• Strong team spirit and proactive problem-solving skills.
• Knowledge in building/facilities management is advantageous.

Responsibilities

• Provide seamless temporary reception cover.
• Greet and manage visitors professionally.
• Maintain the reception area and prioritize building security.

Skills

Positive attitude

Flexibility

Excellent customer service

Proactive communication

PC literacy

Job description

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Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Mobile Cover Representative to join our team.

As a Front of House Reception – Mobile Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required

Building Management

• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving

Additional Tenant Experience

• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site's added value/promotional events and be prepared to support as required

Skills, Knowledge and Expertise

• Positive attitude and a can-do spirit
• Flexibility and adaptability with a strong team spirit
• Calm under pressure
• Understanding of excellent customer service delivery
• Proactive with excellent communication skills
• PC literate with the ability to learn new software and be socially media competent
• Additional knowledge in building/facilities management is advantageous

LAH Property Marketing provides property-savvy front-of-house reception, on-site marketing teams, and lifestyle managers for commercial property schemes nationwide.

For all developers, agents, and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because every tenant and visitor matters.