Graduate Customer Support Engineer – Atomic Spectroscopy

TN United Kingdom; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Graduate Customer Support Engineer to join their dynamic team in Cambridge. This exciting role involves supporting clients with the installation and maintenance of advanced spectroscopy solutions, ensuring laboratories operate efficiently. You will engage with customers, providing top-notch service and addressing their needs proactively. With a commitment to training and development, this company offers a vibrant culture and career growth opportunities. If you're passionate about customer service and science, this is the perfect opportunity for you.

Benefits

Company Car

Private Healthcare

Pension Scheme

Yearly Bonus

Stock Purchase Plan

Qualifications

• Recent university degree in Chemistry-related field required.
• Hands-on experience with spectroscopy solutions preferred.

Responsibilities

• Support clients with installation and maintenance of spectroscopy solutions.
• Respond to customer needs and schedule services efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Analytical Skills

Education

University Degree in Chemistry-related field

Tools

Spectroscopy Solutions (ICP-MS, ICP-OES, AAS)

Job description

Job Title: Graduate Customer Support Engineer – Atomic Spectroscopy, Cambridge

Client:

Agilent

Location:

Cambridge, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a004b2773514

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at.

Every day, Agilent Customer Support Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS).

Main responsibilities include:

• Responding to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
• Contacting customers in a timely manner and scheduling service efficiently
• Collaborating with managers and sales teams to understand and meet customer needs and expectations
• Maintaining Agilent’s customer service reputation by adhering to all corporate policies and procedures
• Completing administrative paperwork and reports promptly and accurately
• Providing feedback to Product Specialists, manufacturing, or OEM vendors regarding performance anomalies, using the complaint handling system as required
• Addressing customer requests proactively before, during, and after service

This role involves working remotely with travel to customer sites (4-5 days per week, occasional nights away) in the Cambridge / North London area, with a company car provided.

Qualifications:

• A recent university degree in a Chemistry-related field (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
• At least some hands-on experience (internship, university project, or first position) with spectroscopy solutions (ICP-MS, ICP-OES, AAS)
• Full proficiency in English
• A valid driving license

Personal qualities include being proactive, outgoing, customer-oriented, able to work autonomously and in a team, with excellent communication and interpersonal skills to interact with internal and external partners.

What we offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Benefits such as pension scheme, yearly bonus, company car, private healthcare, stock purchase plan, and insurance
• Dynamic international working environment with exciting challenges

We provide comprehensive training and development to support your growth in the field.

Additional Details:

This is a full-time position with remote work options. Pay ranges depend on role, level, location, skills, and experience. Agilent is an equal opportunity employer, considering all qualified applicants without discrimination.

Travel required: 50%

Shift: Day

Duration: No End Date

Job Function: Services & Support