Technical Support Engineer

Tatum; London; Remote; GBP 35,000 - 50,000; Full time

Job summary

A cutting-edge company is looking for a Technical Support Engineer to bridge the gap between technology and customers in the blockchain space. You will be responsible for diagnosing and resolving technical issues, collaborating with teams to enhance customer satisfaction while working in a dynamic startup environment. Join us to grow your skills and work with leading blockchain technologies in a remote-friendly environment offering flexible hours.

Benefits

Flexible hours

25 days off

Employee Stock Option Plan

Learning & Development budget

Remote-friendly work environment

Qualifications

• Hands-on troubleshooting ability.
• Strong problem-solving skills.
• Excellent communication for complex issues.

Responsibilities

• Take ownership of technical issues and provide effective solutions.
• Diagnose and troubleshoot complex issues with APIs and blockchain.
• Collaborate with various teams to enhance customer experiences.

Skills

Problem-Solving

Communication

Troubleshooting

Adaptability

Customer Orientation

Blockchain Fundamentals

Tools

GCP

Grafana

Postman

Docker

Git

TypeScript

Job description

Who We Are

A bunch of people are developing a platform that makes it easier and more accessible for developers to work with blockchain. Supporting 100+ blockchains, a company of 50 nice people in an international environment, and hundreds of engaging conversations.

About The Role

Are you a natural problem solver who thrives in the middle of the action? Do you love diving deep into technical challenges while keeping customer satisfaction at the forefront? We're looking for a Technical Support Engineer ( 2nd level ) to bridge the gap between customers, engineering, and sales teams. You'll be at the heart of our operations, ensuring a seamless tech support experience and driving customer success.

What You'll Do

• Take ownership of technical issues and provide clear, effective solutions to customers
• Diagnose, troubleshoot, and resolve complex issues related to APIs, blockchain technologies, and infrastructure
• Work with a variety of technologies, but more importantly, be eager to learn and adapt as tools evolve
• Document technical knowledge, best practices, and troubleshooting steps in ReadMe.com and Open API documentation
• Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms
• Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption
• Analyze and debug logs using GCP, Grafana, and other monitoring tools
  
  
  

Requirements

What You Bring

Rather than specific tool expertise, we value:

Hands-on troubleshooting ability—you're comfortable experimenting and figuring things out.

A flexible, learning-oriented mindset—you can adapt quickly and pick up new technologies on the go.

Strong problem-solving skills—you enjoy tackling challenges from multiple angles.

Excellent communication—you can break down complex issues in a clear and customer-friendly manner.

A proactive and customer-first approach—you thrive in a role that combines tech skills with human interaction.

A solid understanding of blockchain fundamentals, including UTXO/EVMs, PrivateKeys, Mnemonics, and more, to effectively assist customers and troubleshoot technical issues.

Bonus experience (helpful but not required):

• Familiarity with REST APIs, RPC calls, and tools like Postman, Open API (OAS), Git, Docker, Grafana, GCP
• Programming experience (TypeScript preferred)
• Prior experience in technical support, startup environments, or shift-based work
  
  
  

Benefits

Why Join Us?

• A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience. A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture
• A startup-minded environment where your ideas and contributions matter
• Remote-friendly ( UK region ) - We prioritize both business and employee needs, ensuring flexibility in how and where you work
• ESOP (Employee Stock Option Plan) - Become a part-owner of our company and share in our success and potential profits
• Flexible hours - Work whenever it suits your personal schedule. No fixed hours for most positions
• 25 days off - Take time to recharge and enjoy your vacation
• Learning & Development budget - Whether you want to sharpen your technical skills, grow as a leader, or explore blockchain, we support your learning journey
  
  

Ready to dive into an exciting role? Apply now and let's build something great together!

#Blockchain #Tatum #Support

Disclamer: We are not open to collaboration with agencies at this time. Please refrain from outreach regarding agency partnerships.