Graduate Customer Support Engineer - Atomic Spectroscopy

Agilent; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Support Engineer to join their innovative team. This role involves providing exceptional support for spectroscopy solutions, ensuring customer satisfaction through timely installations and maintenance. You'll have the opportunity to work remotely while traveling to various client sites, making a real impact in the field of laboratory technologies. With a strong focus on career development and a supportive company culture, this position offers exciting challenges and opportunities for growth. If you're proactive, customer-oriented, and enjoy solving problems, this is the perfect role for you.

Benefits

Company Car

Private Health Care

Company Pension Scheme

Yearly Company Bonus

Stock Purchase Plan

Medical & Life Insurance

Career Development Opportunities

Outstanding Company Culture

Qualifications

• Recent university degree in Chemistry-related field required.
• Hands-on experience with spectroscopy solutions is essential.

Responsibilities

• Support clients with installation and maintenance of spectroscopy solutions.
• Respond to customer needs and provide timely service.

Skills

Customer Orientation

Problem Solving

Communication Skills

Interpersonal Skills

Education

University Degree in Chemistry

Tools

Spectroscopy Solutions (ICP-MS, ICP-OES, AAS)

Job description

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS).

Your main responsibilities will be:

1. Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
2. Contact customers in a timely manner and schedules service efficiently.
3. Connect with manager and sales team to understand and meet customer needs and expectations.
4. Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures.
5. Complete administrative paperwork and computer reports promptly and accurately.
6. Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.
7. Address customer requests for service and communicate proactively before, during and after service.

For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) in the Cambridge / North London area (a company car will be available to you).

Qualifications

We are looking for an individual with the following background:

1. A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc...).
2. At least a first hands-on experience (internship/placement, university project or first position) with spectroscopy solutions (ICP-MS, ICP-OES, AAS).
3. Full proficiency in English.
4. A valid driving license.

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer:

1. Permanent Contract.
2. Outstanding company culture.
3. Career development opportunities.
4. Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance...
5. A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities.

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support