Graduate Customer Support Engineer - Chromatography

Agilent; Cambridge; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Engineer, where you will play a crucial role in enhancing laboratory efficiency and supporting scientists in their discoveries. This exciting position involves on-site installation and maintenance of chromatography solutions, providing you with the opportunity to work closely with clients and contribute to significant advancements in life sciences. With a focus on customer satisfaction, you will ensure that laboratories run smoothly while enjoying a dynamic work environment that encourages growth and development. If you are proactive, customer-oriented, and ready to tackle challenges, this role is perfect for you.

Benefits

Company Car

Private Health Care

Company Pension Scheme

Yearly Company Bonus

Stock Purchase Plan

Medical & Life Insurance

Career Development Opportunities

Outstanding Company Culture

Qualifications

• Recent degree in Chemistry or related field required.
• Hands-on experience with chromatography solutions is essential.

Responsibilities

• Support clients with installation, maintenance, and training on chromatography solutions.
• Respond to customer needs and maintain service reputation.

Skills

Chromatography Solutions

Customer Service

Problem Solving

Communication Skills

Interpersonal Skills

Education

University Degree in Chemistry

Tools

LC

GC

HPLC

LC/MS

GC/MS

Job description

Job Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Your main responsibilities will be:

1. Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
2. Contact customers in a timely manner and schedules service efficiently
3. Connect with manager and sales team to understand and meet customer needs and expectations
4. Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures
5. Complete administrative paperwork and computer reports promptly and accurately
6. Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
7. Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) in the Cambridge / North London area (a company car will be available to you).

Qualifications

We are looking for an individual with the following background:

1. A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc...)
2. At least a first hands-on experience (internship/placement, university project or first position) with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
3. Full proficiency in English
4. A valid driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer:

1. Permanent Contract
2. Outstanding company culture
3. Career development opportunities
4. Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance...
5. A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:
50% of the Time

Shift:
Day

Duration:
No End Date

Job Function:
Services & Support