ServiceNow Technical Architect

JR United Kingdom; Cambridge; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in the UK is seeking a ServiceNow Technical Architect for a long-term contract. The successful candidate will design and implement scalable ServiceNow solutions, focusing on the Customer Service Management module. This role will involve leading technical design sessions, enforcing best practices, and collaborating with stakeholders to meet business objectives.

Qualifications

• Proven experience as a ServiceNow Technical Architect.
• Strong expertise in CSM module.
• Experience leading technical design sessions.

Responsibilities

• Design and architect end-to-end ServiceNow solutions.
• Lead technical design sessions and conduct architecture reviews.
• Establish best practices for platform development and integration.

Skills

ServiceNow

Customer Service Management (CSM)

Architecture Design

Integration

Stakeholder Management

Job description

Job Title: ServiceNow Technical Architect

Long-term Contract

Role Overview

We are seeking an experienced ServiceNow Technical Architect with strong expertise in the Customer Service Management (CSM) module. The candidate will be responsible for designing, architecting, and implementing scalable ServiceNow solutions that meet business needs and adhere to technical standards. The role involves connecting the client CSM portal with another portal and managing all data exchanges between the two portals.

Key Responsibilities

1. Design and architect end-to-end ServiceNow solutions focusing on CSM, ensuring alignment with enterprise architecture and business objectives.
2. Lead technical design sessions, conduct architecture reviews, and provide governance for ServiceNow implementations.
3. Establish and enforce best practices for platform development, integration, and configuration.
4. Work closely with stakeholders to translate business requirements into effective technical solutions.
5. Guide development teams and ensure adherence to architectural standards and coding practices.
6. Leverage new ServiceNow features and capabilities to drive innovation.