ServiceNow Technical Architect

JR United Kingdom; Colchester; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading company seeks a ServiceNow Technical Architect for a long-term contract in Colchester. The role requires expertise in Customer Service Management, guiding technical design sessions, and implementing scalable solutions. This position offers an opportunity to innovate and drive the adoption of new ServiceNow capabilities while ensuring alignment with business objectives.

Qualifications

• Extensive experience as a ServiceNow Technical Architect.
• Deep expertise in Customer Service Management module.
• Ability to lead design sessions and enforce platform best practices.

Responsibilities

• Lead the design and implementation of ServiceNow solutions focused on CSM.
• Define best practices and governance for platform development.
• Collaborate with stakeholders to translate business needs into technical solutions.

Skills

ServiceNow

Customer Service Management

Technical Design

Integration

Governance

Job description

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
• Define and enforce best practices for platform development, integration, and configuration
• Collaborate with stakeholders to translate business requirements into robust technical solutions
• Guide development teams and ensure adherence to architectural standards and coding practices
• Drive innovation by leveraging new ServiceNow features and capabilities