ServiceNow Technical Architect

JR United Kingdom; Luton; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a seasoned ServiceNow Technical Architect to lead the design and implementation of solutions focused on Customer Service Management (CSM). The candidate will collaborate with stakeholders to ensure the solutions align with business objectives while enforcing best practices in architecture and development.

Qualifications

• Experienced in ServiceNow implementations, particularly in CSM.
• Proficiency in architecting scalable technical solutions.
• Strong governance and best practices for platform development.

Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM.
• Lead technical design sessions and architectural reviews.
• Collaborate with stakeholders to translate business requirements.

Skills

ServiceNow

Customer Service Management (CSM)

Architectural Design

Integration

Job description

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ServiceNow Technical Architect, luton, bedfordshire

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Client:

Innova Solutions

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and in all data exchange between the 2 portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
• Define and enforce best practices for platform development, integration, and configuration
• Collaborate with stakeholders to translate business requirements into robust technical solutions
• Guide development teams and ensure adherence to architectural standards and coding practices
• Drive innovation by leveraging new ServiceNow features and capabilities