Inside Sales Team Lead

Budget Energy NI; Derry/Londonderry; On-site; GBP 30,000 - 45,000; Full time

Job summary

Budget Energy is looking for a proactive B2C Sales Team Lead to oversee their inside sales and retention team. This pivotal role involves driving performance, ensuring quality service delivery, and fostering a collaborative team environment. The ideal candidate will have a strong leadership background in sales, excellent communication skills, and a commitment to customer satisfaction.

Benefits

Competitive Salary

Defined Pension Contribution

Healthcare Allowance

Staff Discounts

Health and Wellbeing Supports

Learning and Development Opportunities

Career Advancement Opportunities

Qualifications

• Proven experience in a leadership role within a sales or contact centre environment.
• Skilled at motivating teams to reach their full potential.
• Ability to work independently while collaborating effectively across departments.

Responsibilities

• Ensure the sales team meets performance targets and KPIs.
• Conduct regular 1:1 meetings and identify development opportunities.
• Foster open communication and encourage team feedback.

Skills

Leadership

Customer Focus

Communication

Problem-Solving

IT Capabilities

Job description

About The Role

Budget Energy is seeking a proactive and hands-on B2C Sales Team Lead to oversee our inside sales and retention team. This role is pivotal in driving performance across our residential customer base, ensuring quality service delivery and KPI achievement, while creating a collaborative and high-performing team environment.

Key Responsibilities

1. Ensure the sales team meets performance targets and KPIs through clear direction and ongoing performance monitoring.
2. Lead by example with a hands-on approach to day-to-day operations, supporting projects and process improvements across the team.
3. Conduct regular 1:1 meetings, identify development opportunities, and work with key stakeholders to implement tailored training plans.
4. Use performance tools and reporting to monitor customer interactions, outputs, and overall service quality.
5. Foster open communication, encouraging team feedback and customer insights to continuously improve the customer experience.
6. Ensure full compliance with industry regulations, including GDPR and relevant Codes of Practice.
7. Keep the team well-informed of product updates, offers, and promotional activity to support successful customer engagement.
8. Promote a positive and collaborative team environment that reflects Budget Energy's core values.

Candidate Profile

The ideal candidate will have proven experience in a leadership role within a sales or contact centre environment. They will be customer-focused, results-driven, and skilled at motivating teams to reach their full potential. Strong communication, problem-solving, and IT capabilities are essential, along with the ability to work independently while collaborating effectively across departments.

About Flogas

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and remains one of the leading suppliers in Ireland, servicing diverse sectors including commercial, agricultural, and domestic.

Over the years, Flogas has evolved as an energy business. With the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, we are now a leading supplier of Natural Gas, Electricity, Renewables, and energy services across Ireland. We support micro-generation from renewable sources such as solar PV, micro-wind, micro-hydro, and micro-renewable CHP. We have an esteemed reputation in the industry and hold the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As part of the Flogas Group, we aim to be Ireland's leading provider of total energy solutions, meeting customers' evolving needs and delivering high standards.

Why work with us?

Budget Energy, part of Flogas, is a well-established business within the DCC group, experiencing growth and becoming a top provider in the energy sector. We offer a welcoming environment that values our people and encourages collaboration. Everyone's input is valued, and we promote internal progression across the business.

Benefits

• Competitive Salary
• Defined Pension Contribution
• Healthcare Allowance
• Staff discounts
• Health and Wellbeing Supports
• Learning and Development Opportunities
• Career advancement opportunities, with roles advertised internally to encourage progression.

Budget Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.