Inside Sales Team Lead

Budget Energy is seeking a proactive and hands-on B2C Sales Team Lead to oversee our inside sales and retention team. This role is pivotal in driving performance across our residential customer base, ensuring quality service delivery and KPI achievement, while creating a collaborative and high-performing team environment.

Key Responsibilities:

1. Ensure the sales team meets performance targets and KPIs through clear direction and ongoing performance monitoring.
2. Lead by example with a hands-on approach to day-to-day operations, supporting projects and process improvements across the team.
3. Conduct regular 1:1 meetings, identify development opportunities, and work with key stakeholders to implement tailored training plans.
4. Use performance tools and reporting to monitor customer interactions, outputs, and overall service quality.
5. Foster open communication, encouraging team feedback and customer insights to continuously improve the customer experience.
6. Ensure full compliance with industry regulations, including GDPR and relevant Codes of Practice.
7. Keep the team well-informed of product updates, offers, and promotional activity to support successful customer engagement.
8. Promote a positive and collaborative team environment that reflects Budget Energy's core values.

Candidate Profile:

The ideal candidate will have proven experience in a leadership role within a sales or contact centre environment. They will be customer-focused, results-driven, and skilled at motivating teams to reach their full potential. Strong communication, problem-solving, and IT capabilities are essential, along with the ability to work independently while collaborating effectively across departments.

About Flogas:

Part of the DCC Group, Flogas Ireland was established in 1978, supplying Liquefied Petroleum Gas (LPG) throughout the island and remaining one of Ireland's leading suppliers, servicing diverse sectors including commercial, agricultural, and domestic.

Flogas has evolved into a comprehensive energy business, including the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions. We are now a leading supplier of Natural Gas, Electricity, Renewables, and energy services across Ireland, supporting micro-generation and renewable energy sources. We hold the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

Why work with us?

As part of Flogas, Budget Energy is a growing business within the DCC group, offering a collaborative and inclusive workplace. We value our employees and their development, providing opportunities for internal progression and a range of benefits:

• Defined Pension Contribution
• Healthcare Allowance
• Health and Wellbeing Supports
• Learning and Development Opportunities
• Career Advancement

Budget Energy is an equal opportunity employer, committed to diversity and inclusion for all employees.