Customer Success Operations Analyst

Bloomreach; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Customer Success Operations Analyst to support its growing Customer Success team. This role involves executing data analysis across various sources, maintaining customer reporting, and coordinating cross-functional projects. The ideal candidate will have a strong background in data analysis and customer insights, with a passion for driving operational excellence. Join a dynamic team that values freedom, trust, and personal development, while enjoying flexible working hours and a supportive culture. If you're ready to make an impact in a fast-paced environment, this opportunity is for you.

Benefits

Flexible working hours

Employee Assistance Program

Professional education budget

Volunteering days

Stock options

Company performance bonus

DisConnect days

Subscription to Calm app

Extended parental leave

Company events

Qualifications

• 2+ years of experience in data analysis and customer insights.
• Strong knowledge of Excel, Google Sheets, and Salesforce.
• Ability to thrive in a fast-paced technology-driven company.

Responsibilities

• Execute data analysis to support Customer Success team.
• Maintain ongoing customer reporting for business partners.
• Lead cross-functional program teams for project execution.

Skills

Data Analysis

Customer Insights

Operations Management

Microsoft Excel

Salesforce CRM

Time Management

Communication Skills

Problem Solving

B2B SaaS

eCommerce

Education

BA/BS degree

Tools

Google Sheets

Google Slides

Job description

Join to apply for the Customer Success Operations Analyst role at Bloomreach.

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers by building and deploying AI agents to personalize the entire customer journey.

Our initiatives include:

• Making autonomous search mainstream, enhancing product discovery with more intuitive and conversational experiences.
• Enabling conversational shopping, providing tailored guidance and product expertise at every touchpoint.
• Designing autonomous marketing workflows, allowing marketers to focus on strategic and creative tasks.

All powered by our AI engine, Loomi AI, ensuring personalized experiences are autonomous and consistent. Our clients span retail, financial services, hospitality, and gaming, powering over 1,400 brands including American Eagle, Sonepar, and Pandora.

We are seeking an Operations Analyst to support our Customer Growth team, focusing on data collection, analysis, and reporting to optimize business performance. The role offers a starting salary of €2,600 gross per month for Slovakia.

What You’ll Do

• Perform data analysis across complex sources to support the Customer Success team.
• Assist in delivering on the Customer Success Platform roadmap.
• Provide insights and reports to senior leadership.
• Maintain ongoing customer reports and collaborate with cross-functional teams.
• Lead and coordinate projects within Customer Success Operations.
• Act as a trusted advisor by identifying risks and opportunities to improve net retention.
• Participate in special projects and other duties as assigned.

What You’ll Bring

• At least 2 years of experience in data analysis, customer insights, or operations.
• Proficiency in Microsoft Excel, Google Sheets, Google Slides, and Salesforce CRM.
• Excellent organizational and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with B2B SaaS and business fundamentals is a plus.
• Problem-solving mindset, curiosity, and adaptability.
• Experience in eCommerce, site merchandising, marketing, or analytics is preferred.
• BA/BS degree required.