Customer Service Advisor

JR United Kingdom; Coventry; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable insurance company seeks a full-time Customer Service Advisor in Haywards Heath. This office-based role involves phone-based customer service and administrative tasks, providing a great opportunity for career growth. The position offers a competitive salary and excellent benefits.

Benefits

Pension scheme

Employee benefits

Social events

Christmas party

Qualifications

• Experience in a telephone-based or customer-facing/support role.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• General policy administration.
• Producing high-quality documents and maintaining accurate records.

Skills

Customer-focused

Strong verbal communication

Strong written communication

Time management

IT skills

Education

GCSEs in English and Maths

Job description

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We are delighted to be partnered with our successful, professional, and friendly client as they seek to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is office-based and offers an excellent opportunity within a reputable insurance/financial services company.

Customer Service Advisor

Full-time permanent role

Monday-Friday 09:00-17:00 (37.5 hours per week, including a 30-minute lunch)

Location: Haywards Heath – modern offices, 10-minute walk from the station. Parking available on-site and nearby free street parking.

Salary: £25,000 - £28,000 per year, with excellent company benefits, including a pension scheme, employee benefits, social events, and a Christmas party.

The Role - Customer Service Advisor

This position involves a mix of phone-based customer service and administrative tasks in a busy, friendly office within an expanding organization.

Customer Service Advisor duties include:

• Answering and resolving customer queries via telephone and email, taking ownership of each task.
• General policy administration.
• Proactively following up on customer inquiries and converting them into policies where possible.
• Ensuring customer satisfaction exceeds expectations.
• Producing high-quality documents and maintaining accurate records.
• Gaining a thorough understanding of company products.
• Complying with company and regulatory policies.
• Participating in regular learning and development activities.

Experience, Competencies, and Knowledge Required

• Experience in a telephone-based or customer-facing/support role.
• Good general education, including GCSEs (or equivalent) in English and Maths.
• Customer-focused with a passion for exceeding expectations.
• Strong verbal and written communication skills.
• Good prioritization and time management skills, with high accuracy.
• Proficient IT skills and eagerness to learn new systems.

For more information about this exciting Customer Service Advisor role, please apply now! Shortlisting will occur soon – don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.

Please note that no discrimination based on gender, marital status, race, religion, color, age, disability, or sexual orientation is intended. Candidates will be assessed solely on their merits, qualifications, and ability to perform the job duties.