Spa Receptionist

TN United Kingdom; Saundersfoot; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading spa team as a Spa Receptionist, where you will provide essential administrative support, manage guest feedback, and ensure smooth operations. Enjoy a supportive environment with opportunities for growth and various employee benefits.

Benefits

Access to career development training

Free on-site parking

Discounts on food and beverages

Discounted leisure memberships

Free virtual GP appointments

24/7 wellbeing helpline

NEST pension scheme

Social Club and staff appreciation events

Monthly and annual awards

Qualifications

• Over two years of experience in administrative roles.

Responsibilities

• Escalate complaints to the Spa Manager.
• Maintain feedback trackers and coordinate responses.
• Organize and maintain an effective filing system.

Skills

Secretarial qualifications

Administrative experience

Proficiency in Microsoft Office

Education

Secretarial/administrative qualifications

Job description

Join Our Award-Winning Spa Team as a Spa Receptionist

Become part of the ‘Greatest story in Hospitality’ and take advantage of our fantastic opportunities from ‘Manor to Marina’.

Our Ideal Candidate Will Have:

• Secretarial/administrative qualifications or over two years of experience
• Proficiency in Microsoft Office and Outlook
• Experience in providing administrative, operational, and secretarial support, including stock takes and retail trackers

Your Responsibilities:

• Escalate complaints immediately to the Spa Manager, providing full details
• Maintain feedback trackers with guest feedback and coordinate responses from the Spa and Leisure teams
• Keep up-to-date knowledge of hotel facilities, services, and events
• Organize and maintain an effective departmental filing system for easy access by the management team
• Update records, generate reports, and optimize system usage to support department objectives
• Ensure adequate supplies for department operations, managing store requisitions and purchase requests

Employee Benefits:

• Access to career development training from day one
• Free on-site parking
• Discounts on food, beverages, and hotel stays
• Discounted leisure memberships
• Free virtual GP appointments
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club and staff appreciation events
• Monthly and annual awards

Grow With Us:

• Be equipped, trained, and supported to excel in your role
• Take pride in being part of The Celtic Collection and recommend it to others
• Work in an inclusive, friendly, positive, and constructive environment
• Learn, grow, and develop by trying new things
• Receive recognition and appreciation for your work, with your ideas valued
• Contribute daily to our shared ambitions

Recruitment Information:

We reserve the right to close this campaign early if we receive a high volume of applications. All applicants must be eligible to work in the UK, with evidence provided during the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes applicants of all ages.