Night Front Office Agent

TN United Kingdom; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant hospitality team as a Night Front Office Agent at a renowned hotel. This role offers the chance to create memorable experiences for guests while working in a supportive and inclusive environment. You'll be responsible for welcoming guests and ensuring a smooth check-in and check-out process, all while maintaining a calm and professional demeanor. With a strong focus on guest service, you'll play a key role in delivering a five-star experience. Enjoy career development opportunities and a range of benefits including discounts on food and leisure memberships. This is a fantastic opportunity to grow your career in hospitality.

Benefits

Career development training

Discounts on food and beverage

Leisure membership discounts

Free virtual GP appointments

24/7 wellbeing helpline

NEST pension scheme

Social Club and staff appreciation events

Monthly and annual awards

Qualifications

• Calm and efficient demeanor to ensure guests feel valued.
• Passion for delivering outstanding guest service.

Responsibilities

• Welcome guests warmly, ensuring smooth check-in and check-out.
• Provide a five-star guest experience from arrival to departure.

Skills

Guest Service

Multitasking

Professional Demeanor

Job description

Join our hospitality team as a Night Front Office Agent at Coldra Court Hotel, part of The Celtic Collection. Become a key player in our 'Greatest story in Hospitality' and enjoy a range of benefits and development opportunities.

Ideal Candidate

• Calm, efficient, and professional demeanor to ensure guests feel valued
• Passion for delivering outstanding guest service and creating memorable experiences
• Exceptional multitasking skills in a fast-paced, guest-focused environment

Responsibilities

• Welcome guests warmly, ensuring smooth check-in and check-out
• Handle arrivals using hotel systems efficiently
• Maintain knowledge of hotel services to assist guests effectively
• Provide a five-star guest experience from arrival to departure

Benefits

• Career development training from day one
• Discounts on food, beverage, and hotel stays
• Leisure membership discounts
• Free virtual GP appointments
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club and staff appreciation events
• Monthly and annual awards

Grow With Us

• Be supported to perform your best
• Work in an inclusive, friendly, and positive environment
• Encourage learning, growth, and new experiences
• Receive recognition and value your ideas
• Contribute to our shared ambition daily

Recruitment Info

We may close this campaign early if we receive many applications. All applicants must be eligible to work in the UK, with proof required during recruitment. The Celtic Collection is an equal opportunities employer welcoming applicants of all ages.