Casual Spa Receptionist

Celtic Manor Resort; Newport; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player invites you to join their award-winning Spa Team as a Casual Spa Receptionist. This role offers a unique opportunity to be part of a vibrant and inclusive environment, where you will be recognized for your contributions and encouraged to grow. You will play a key role in providing exceptional service and support, ensuring that guests have a memorable experience. If you are passionate about hospitality and eager to learn, this is the perfect chance to make a difference in a dynamic team setting.

Qualifications

• Experience in delivering administrative and operational support.
• Knowledge of resort facilities and services.

Responsibilities

• Escalate complaints to the Spa Manager promptly.
• Organize and maintain an effective departmental filing system.
• Ensure adequate supplies for department operations.

Skills

Secretarial/administrative experience

Microsoft Office

Customer service

Education

Secretarial qualifications

Tools

Outlook

Job description

JOB TITLE – Casual Spa Receptionist
DEPARTMENT – Spa
CONTRACT TYPE – Casual
RATE OF PAY - £7.55 - £12.21 per hour depending on age
HOURS – As and when required
LOCATION – Newport, NP18 1HQ
ID – REQ5513

OVERVIEW -
Join the ‘Greatest story in Hospitality’ by becoming one of our Spa Receptionist ‘Hospitality Heroes’ in our award-winning Spa Team - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE -
• Secretarial/administrative qualifications or experience of more than two years
• Experience in Microsoft Office, Outlook
• Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers

IMPLEMENTING OUR ‘YES YOU CAN’ PHILOSOPHY, YOU WILL -
• Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
• Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
• Have a full and up-to-date knowledge of the Resort facilities, services, and events
• Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
• Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
• Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.