Customer Service Specialist

JR United Kingdom; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service Specialist to join their contact centre team in Basingstoke. This full-time role is ideal for a recent finance graduate passionate about delivering exceptional customer service. You'll engage with customers, provide guidance on financial products, and collaborate with your team to enhance service efficiency. This is a fantastic opportunity to kickstart your career in the financial services industry while helping customers maximize their financial products.

Qualifications

• Recent graduate in a relevant finance subject.
• Previous experience in customer service or call centre role.

Responsibilities

• Be the first point of contact for customers regarding financial accounts.
• Handle inbound calls and live web chat conversations professionally.
• Identify opportunities to improve customer experience.

Skills

Customer Service

Client Service

Communication

Attention to Detail

Multitasking

Education

Relevant Finance Degree

Job description

Customer Service Specialist - GRADUATE OPPORTUNITY

Full-Time, FTC

Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative and supportive environment? Are you a recent financial services graduate looking for your first role in the Financial Services Industry?

Meraki Talent is working with a leading financial services provider to find an enthusiastic and dedicated Customer Service Specialist to join their dynamic contact centre team in Basingstoke. This is a fantastic opportunity to grow your career while helping customers maximize their financial products.

What You’ll Do:

• Be the first point of contact for customers, providing guidance on their financial accounts and promoting online tools.
• Handle inbound phone calls and live web chat conversations professionally and courteously.
• Engage in meaningful conversations to understand customer needs and offer tailored solutions.
• Collaborate with your team to meet service levels and quality standards.
• Participate in training and development programs to support your growth and career goals.
• Identify opportunities to improve customer experience and service efficiency.

What We’re Looking For:

• Previous experience in customer service or a call centre role.
• A recent graduate in a relevant finance subject.
• Excellent communication skills with a genuine passion for helping people.
• Strong attention to detail and ability to multitask effectively.
• Confidence in using computers and telephony systems.
• A proactive attitude with an interest in suggesting and supporting improvements.

Apply Now

Lauren is seeking candidates with skills in Customer Service, Client Service, Call Centre, Contact Centre, Inbound & Outbound Calls, Telephony, Financial Services.

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