Restaurant Customer Advisor

Dobbies Garden Centres; Preston; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering exceptional customer experiences in a vibrant restaurant setting. As a Restaurant Customer Advisor, you will play a vital role in ensuring customer satisfaction through excellent service and product knowledge. This position offers a unique opportunity to thrive in a fast-paced environment while contributing to a passionate team culture. With generous discounts, flexible holiday scheduling, and opportunities for personal development, this role is perfect for those eager to grow in the hospitality industry. Be part of a community that values positivity, teamwork, and a love for gardens.

Benefits

Generous annual leave

50% off in restaurants

25% off in the Garden Centre

10% off in food halls

Access to Wagestream

Support via Retail Trust

Opportunities for development

Dobbies Academy's eLearning platform

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to work well within a team and build relationships.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.

Skills

Customer Service

Teamwork

Sales Skills

Product Knowledge

Punctuality

Proactive Attitude

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge, including allergies and dietary requirements.
4. Maintaining the cleanliness and upkeep of the store in collaboration with your team.
5. Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role and an interest in working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, professional appearance, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Ability to demonstrate our values: being one team, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

1. Generous annual leave entitlement, with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support via Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Opportunities for development through Dobbies Academy's eLearning platform and programmes.
6. A passionate, diverse, and committed team culture focused on customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a relaxed environment for customers. We are dedicated to being a great place to work, encouraging our colleagues to grow and succeed together.