Restaurant Customer Advisor

TN United Kingdom; Preston; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the hospitality sector is seeking passionate Restaurant Customer Advisors to enhance customer experiences. In this dynamic role, you will engage with customers, ensuring their satisfaction while promoting store offerings. You will be part of a vibrant team dedicated to delivering exceptional service in a fast-paced environment. This position offers opportunities for personal growth and skill development, along with generous discounts and a supportive work culture. If you have a love for customer interaction and thrive in a team-oriented setting, this role is perfect for you.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Financial wellbeing support

Confidential support from Retail Trust

Access to Dobbies Academy for development

Qualifications

• Experience in a customer-facing role, especially in hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service by assisting customers.
• Driving sales through customer interactions and promoting membership.
• Maintaining cleanliness and assisting with various store tasks.

Skills

Customer Service

Teamwork

Communication

Sales Skills

Time Management

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain the cleanliness and upkeep of your store.
5. Performing various tasks on the shopfloor and other areas, such as stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Ability to demonstrate our values at all times—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

1. Generous annual leave entitlement, with flexible holiday scheduling and limited statutory days off.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Access to Dobbies Academy for ongoing development through eLearning and training programs.
6. A thriving, passionate, diverse culture committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every nation in the UK.

Our passion for gardens and plants is reflected in our products, concessions, and services, championing garden living year-round.

Many stores feature a restaurant or coffee shop offering a relaxed environment for refreshments and meals.

We organize events and experiences that connect communities and support a national charity partner.

We are dedicated to being a great workplace, encouraging our colleagues to be their best, share successes, and make it work for our customers.