Restaurant Customer Advisor

Dobbies Garden Centres Ltd; Preston; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a vibrant and passionate team at an established garden centre retailer, where your role as a Restaurant Customer Advisor is crucial in delivering exceptional customer experiences. You will engage with customers, assist with transactions, and promote the benefits of membership while working in a dynamic, fast-paced environment. Enjoy generous discounts, flexible holiday options, and opportunities for ongoing development through training programs. This role not only allows you to showcase your customer service skills but also to grow within a supportive and diverse team dedicated to making every customer's visit memorable.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support from Retail Trust

Access to Dobbies Academy

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Deliver excellent customer service and assist with transactions.
• Drive sales and promote Dobbies Club membership benefits.
• Collaborate with the team to maintain cleanliness and service.

Skills

Customer Service

Teamwork

Product Knowledge

Sales Skills

Proactive Attitude

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - providing tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain store cleanliness and upkeep.
5. Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experiences.

Who we are looking for

• Passionate about delivering a great customer experience, serving everyone with a smile.
• Experience in a customer-facing role and a passion for working within hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctual, well-presented, and bringing a proactive, hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.
• Demonstrates our values at all times: being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

• Generous annual leave entitlement with flexible holiday options.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
• Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
• Access to Dobbies Academy for ongoing development through eLearning and training programs.
• A vibrant, passionate, diverse team committed to making it work for our customers.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals. We also run events and support a national charity, fostering community engagement. We are dedicated to being a great place to work, encouraging our colleagues to be their best and celebrate successes together.