Customer Service Coordinator

Internova Travel Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen im Reisebereich sucht einen Kundenservice-Koordinator, der für die Bearbeitung von Debitmemo-Anfragen und die Sicherstellung der Kundenzufriedenheit verantwortlich ist. In dieser Rolle werden Sie eng mit Service Delivery Managern und Anbietern zusammenarbeiten, um Probleme zu lösen und Empfehlungen zur Prozessverbesserung zu geben. Sie bringen mehr als 5 Jahre Erfahrung in der Reisebranche mit, insbesondere mit Sabre GDS, und zeichnen sich durch hervorragende Kommunikations- und Kundenservicefähigkeiten aus. Wenn Sie eine Leidenschaft für die Reisebranche haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bonus basierend auf Unternehmenszielen

Mitarbeiterrabatte

Fortbildungsmöglichkeiten

Qualifications

• 5+ Jahre Erfahrung in der Reisebranche erforderlich.
• Starke Kenntnisse in Kundenservice und Problemlösung.

Responsibilities

• Verantwortlich für die Bearbeitung von Kundenanfragen und Beschwerden.
• Bereitstellung von Analysen zu Debitmemo-Trends und Empfehlungen für Verbesserungen.

Skills

Kundenservice

Analytische Fähigkeiten

Microsoft Office (Word, Excel)

Teamarbeit

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Tools

Sabre GDS

Job description

Overview

This role is eligible for a bonus based on the company’s financial goal achievement and individual performance.

The customer service coordinator will be responsible for researching and closure of debit memos, handling customer inquiries and complaints, resolving client issues with vendors and ensuring customer satisfaction. This individual will provide analysis on debit memo trends and make recommendations for training and process improvements based on identified trends, as well as work with the Service Delivery leaders to ensure issues are closed in a timely manner.

Responsibilities

Customer Service

• Communicate directly with service delivery managers or other designated contacts regarding research and outcomes.
• Liaise with vendors when required.
• Provide monthly reporting for debit memos, including tracking of payout amounts.
• Provide analysis and trending regarding debit memo root cause.
• Provide recommendations for training and/or process improvement based on analysis.
• Meet with Service Delivery Director to review trends and open cases.

Qualifications

• 5+ years’ experience in the travel industry (strong knowledge of Sabre GDS is required).
• Excellent written and verbal skills.
• Excellent customer service skills.
• Strong attention to detail.
• Strong Microsoft Office skills (Word, Excel).
• Has strong understanding of own skill set and development opportunities.
• Demonstrates exceptional teamwork.
• Proactively offers support when ability matches need.
• Acts as a leader among peers.
• Consistently demonstrates mastery of the guiding principles in daily work habits.
• Ability to provide constructive feedback to agents, peers, and leaders when appropriate.
• Ability to handle very difficult situations.
• May seek minimal guidance, but generally has solution at hand.
• Thinks creatively to find best/appropriate solution to difficult problems.
• Able to support peers in decision making.
• Knows when to escalate to a leader.