Customer Service Coordinator

En Route International; Windsor; On-site; GBP 35,000; Full time

Job summary

A leading company in the food and beverage services sector is seeking a Customer Service Coordinator to support the Fulfilment team. The role involves managing customer orders, ensuring high levels of service, and maintaining effective communication with stakeholders. Ideal candidates will have strong organizational skills and experience in customer service, with a proactive approach to problem-solving in a fast-paced environment.

Qualifications

• Customer Service experience required.
• Experience in Supply Chain, Logistics or Distribution preferred.

Responsibilities

• Process and manage customer sales orders efficiently.
• Build relationships with customers for effective communication.
• Measure customer satisfaction through regular surveys.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Attention to Detail

Tools

Microsoft Business Central

ERP Systems

Job description

En Route International provided pay range

This range is provided by En Route International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from En Route International

Location: Windsor, UK

Salary: Up to £35k per annum

Company overview

En Route International operates globally as part of dnata, one of the world’s largest combined air services providers. With offices in the UK, USA, Australia and UAE, En Route supplies premium baked goods, meals and snacks to the travel industry. We focus on partnering with world-class manufacturers, customising products and packaging to suit individual customer needs while managing a complex supply chain with the highest levels of precision.

Job purpose

To support the Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times.

Key responsibilities

• Process and manage customer sales orders, ensuring all orders are communicated to the 3PL according to agreed schedule and lead times
• Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand
• Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring the Commercial team are aware.
• Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholders
• Provide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communication
• Measure customer satisfaction by ensuring all customer issues are captured and by running regular surveys of customers
• Undertake any further duties which may from time to time be assigned

This job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing.

Person Specification

• Customer Service experience
• Supply Chain, Logistics or Distribution experience
• Stock/Inventory Management
• Basic Import/Export experience preferred but not essential

Knowledge and skills

• Experience of Microsoft Business Central preferred but not essential
• Experience working with ERP systems (Navision/Business Central/SAP etc.)
• Excellent verbal and written communication skills
• Good organisational skills
• Strong attention to detail
• Ability to prioritise workload, multitask and work to deadlines
• Ability to work on own initiative and with multiple stakeholders
• Flexible to take on extra and varied tasks when required
• Enjoy working in a fast paced environment
• Proactive and quick thinking in solving problems
• Have a positive attitude with a strong passion for what you do

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain and Customer Service

• Industries

  Food and Beverage Services, Food and Beverage Manufacturing, and Wholesale Food and Beverage

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