Customer Service Coordinator

Keysight Technologies SAles Spain SL.; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a motivated Customer Service Administrator to join their team. The ideal candidate will support customer service representatives by managing requests and inquiries, ensuring a high level of customer satisfaction. This role requires strong communication skills and the ability to work in a fast-paced environment. Join a diverse and innovative team dedicated to delivering exceptional service.

Qualifications

• Experience in customer service within a fast-paced environment.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Providing administrative support to customer service representatives.
• Managing repair and calibration requests.
• Handling customer collection requests.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Organizational Skills

Job description

Overview

Keysight is at the forefront of technological innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our approximately 15,000 employees create world-class solutions across communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that fostering a sense of belonging enhances creativity, innovation, and career growth for our people.

Responsibilities

We are seeking a motivated, people-oriented Customer Service Administrator for our team based in Winnersh or Telford. The ideal candidate will have prior customer service experience.

You will be responsible for interfacing with customers, logistics, manufacturing, and supporting service representatives to handle various post-sales service functions. Your role involves solving administrative problems requiring process and customer service knowledge.

You will be in charge of:

• Providing administrative support to our customer service representatives, managing repair and calibration requests
• Data entry of service requests, including pricing and customer data, raising quotes, and addressing customer inquiries
• Handling customer collection requests
• Assigning emails to the Customer Service team

Qualifications

• Experience in customer service within a fast-paced environment
• Relevant administrative experience
• Excellent written, verbal, and presentation skills
• Strong teamwork skills with a proactive approach
• Attention to detail and excellent organizational and follow-up skills
• Ability to interact effectively with employees at all levels
• Capability to manage multiple tasks within a complex organization

What we offer

Join an exciting company! At Keysight, we develop breakthroughs with visionary, market-leading, and highly innovative customers that connect and secure the world.

We value diversity, which encompasses race, ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and other protected classes. Inclusion & Diversity are core to our values and a driver of innovation, as diverse perspectives foster creative solutions. Our diversity practices are integrated throughout our recruitment process.

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.