Customer Service Coordinator

Countryside Partnerships PLC; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in sustainable housing is seeking a Customer Service Coordinator in Reading. You will manage customer service cases, ensuring timely resolutions while liaising with various stakeholders. This role offers a supportive environment for career growth and development.

Benefits

28 days holiday plus UK Bank Holidays

Pension Scheme with employer contribution

2 paid volunteer days annually

Qualifications

• Liaise with customers, partners, technicians, and subcontractors.
• Ensure completion of customer service cases within SLA.

Responsibilities

• Handle customer concerns via telephone or email.
• Appoint contractors for snagging or defects.

Skills

Customer Service

Communication

Job description

Contract Details

• Contract Type: Fixed Term Contract - Full Time
• Date Posted: 15.05.2025

About the Role

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Thames Valley at our Reading office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians, and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to address snagging or defects in our homes.

About Us

We build more than homes; we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviors reflect this, along with our values of integrity, caring, and quality. We develop sustainable communities across affordable and private housing, working in a partnership-led way. Recognizable brands include Bovis Homes, Linden Homes, and Countryside Homes. Alongside Vistry Works and Vistry Services, we are a proud UK Green Building Council member, a top five UK housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and recipients of numerous awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Additional Benefits

Enjoy 28 days’ holiday plus all UK Bank Holidays, with options to carry leave forward and buy up to 5 days.

Pension Scheme

Eligible employees are auto-enrolled. You contribute 4%, and we contribute 6%. Salary Sacrifice options and increased contribution plans are available.

Additional Perks

With 2 paid volunteer days annually, you can give back to communities and charities.

Career Development

Joining Vistry is just the start of building your perfect career. We invest in your future with support and training to help you thrive and realize your potential. Our benefits include financial, lifestyle, health, and wellbeing perks, along with recognition incentives. We value your contribution as we build Vistry together.