Customer Service Executive

TN United Kingdom; Nuneaton; On-site; Part time

Job summary

A leading independent recruitment agency is seeking a Customer Service Executive to provide essential support across Business Centres. This role requires excellent customer service skills, strong organizational abilities, and a proactive attitude. Join a team focused on delivering high-quality public services in a fast-paced environment.

Qualifications

• Experience in customer service and/or administration.
• Clear written and verbal communication skills for a range of audiences.

Responsibilities

• Provide front-of-house reception services and respond to enquiries.
• Manage meeting room bookings and assist with setup.
• Process financial tasks like raising purchase orders.

Skills

Customer Service

Communication

Organizational Skills

IT Literacy

Job description

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Job Title: Customer Service Executive

Location: Eliot Park Innovation Centre, Nuneaton

Salary: £14.36ph

Contract Type: Temporary for six months (could be longer)

Hours: 37 hours per week

About the Role:

Are you an organised, customer-focused professional who enjoys a varied and fast-paced work environment? Warwickshire County Council is looking for a Customer Service Executive to provide essential administrative and customer service support across their Business Centres.

This is a great opportunity to play a hands-on role in helping their centres run efficiently, supporting tenants and visitors, and ensuring their facilities operate to the highest standard.

Key Responsibilities:

• Provide friendly and professional front-of-house reception services: answer phones, greet visitors, and respond to enquiries.
• Manage meeting room bookings and assist with setup as required.
• Maintain secure, systematic office records and update files and databases.
• Process financial tasks such as raising purchase orders and monthly invoices.
• Monitor and manage office stock and use equipment like the franking machine, scanner, and photocopier.
• Assist with general administrative tasks, including letter writing and diary management.

About You:

• Experience in customer service and/or administration.
• Clear written and verbal communication skills for a range of audiences.
• The ability to work in a fast-paced environment and meet deadlines.
• Strong organisational skills and the ability to prioritise tasks.
• A proactive, self-motivated attitude with a focus on excellent service delivery.
• High level of IT literacy.
• Initiative and confidence in handling unexpected issues or challenges.

About Us and Our Client:

As a flexible employee of Pertemps Recruitment Partnership Ltd, you’ll be working with one of the UK’s leading independent recruitment agencies. Our supportive, partnership-based culture values mutual trust, collaboration, and personal growth.

Warwickshire County Council is proud to deliver public services that reflect the needs and aspirations of the local community. You’ll be joining a team and an organisation that is:

• Customer focused
• Accountable
• Collaborative
• Trustworthy
• High performing