Customer Service Executive

"Bunzl UK and Ireland"; Wednesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading UK supplier of Workwear as a Customer Experience Executive. You'll be crucial in delivering exceptional service and optimizing sales while enjoying a competitive salary and numerous benefits, including holidays, financial perks, and training programs to support your career growth.

Benefits

Competitive Salary & Bonus

28 days Holidays, increasing to 33

Bunzl Save as You Earn Scheme

Personal Pension Plan

Company Sick Pay

Enhanced Maternity/Paternity Benefits

Comprehensive Training Programs

Qualifications

• Experience with SAP is desirable but not essential.
• Ability to quickly develop in-depth knowledge of products.
• Proven ability to meet and exceed performance targets.

Responsibilities

• Managing order throughput and despatch to maximise efficiency.
• Demonstrating expert product knowledge to advise customers.
• Monitoring and responding to customer queries promptly.

Skills

SAP System Knowledge

Product Expertise

Decision-Making Skills

Target-Driven Mindset

Team Leadership

Job description

Customer Experience Executive
Location: Wednesbury
Working Schedule: Monday – Friday, 37.5
Salary: £25,532 + Bonus

Join Our Team at Bodyguard Workwear! Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a real impact? Bodyguard Workwear, a leading UK supplier of Workwear, PPE, and Safety equipment, is looking for a proactive Customer Experience Executive to join our team.

Part of Bunzl plc, a global FTSE 100 company, we are centrally located in Birmingham with excellent transport and commuter links. As a trusted supplier to the UK Rail Industry and multiple other sectors across the UK and Ireland, we operate both our digital and retail divisions from the same premises, ensuring seamless operations and outstanding customer service.

Why Join Us?

We believe in investing in our people. Here’s what we offer:

Competitive Salary & Bonus – Rewarding your hard work and success.

Holidays & Additional Leave – 28 days (including bank holidays), increasing to 33 days after 5 years’ service, plus the option to buy up to 5 extra days per year.

Financial Benefits – Bunzl Save as You Earn (Sharesave) Scheme and a personal pension plan.

Health & Wellbeing Support – Company sick pay and enhanced maternity/paternity benefits.

Learning & Development – Comprehensive training programs to help you grow and succeed in your role.

Your Responsibilities

As a Customer Experience Executive, you’ll play a key role in delivering outstanding service, optimising sales, and ensuring seamless operations. Your duties will include:

Managing order throughput and despatch to maximise efficiency and meet customer SLAs.

Demonstrating expert product knowledge to support the team, advise customers, and build trust.

Monitoring and responding to customer queries promptly and professionally.

Accurately handling all paperwork related to returns, ensuring smooth coordination with the warehouse.

Resolving incomplete orders swiftly to maintain a high standard of service.

What We’re Looking For

We’re seeking a motivated and commercially minded individual who thrives in a fast-paced environment. Key skills and experience include:

SAP System Knowledge – Experience with SAP is desirable but not essential.

Product Expertise – Ability to quickly develop in-depth knowledge of our products (previous experience with PPE is beneficial but not required).

Decision-Making Skills – Confident in making proactive decisions to enhance efficiency and service.

Target-Driven Mindset – Proven ability to meet and exceed performance targets.

Team Leadership – Experience in developing high-performing, engaged teams.

Diversity & Inclusion

At Bunzl, we are committed to Equality and Diversity in the workplace. We celebrate different backgrounds and experiences, ensuring that all individuals have equal opportunities. If you have a disability or require adjustments for your interview or work arrangements, please let us know – we’re here to support you.

Ready to Join Us?

If you’re passionate about customer service and eager to contribute to a thriving business, we’d love to hear from you. Apply today and take the next step in your career with Bodyguard Workwear!