Customer Service Executive

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Bedford; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in Bedford is looking for a Customer Care Executive to enhance customer relationships and provide solutions. The role requires experience in customer care, particularly within manufacturing sales, and familiarity with SAP and CRM platforms. The successful candidate will be responsible for managing customer inquiries, ensuring order accuracy, and collaborating with internal teams to expedite requests.

Qualifications

• Previous professional customer care experience within a manufacturing sale.
• Experience with SAP and CRM platforms.

Responsibilities

• Serve as the primary contact for customer orders and product questions.
• Build strong customer relationships and deliver customer-centric solutions.
• Handle standard customer escalations with first contact resolution.

Skills

Customer Care

Communication

Relationship Building

Tools

SAP

CRM

Excel

Job description

Proactive currently have an exciting opportunity for a Customer Care Executive role in Bedford.

Job Opportunity: Customer Care Executive

Location: Bedford

Salary - Salary: 25,000 per annum

Employment Basis: Perm

The Role

In this role you will serve as the primary contact for requests for orders, quotes, and product questions. Candidates must have experience with SAP and ideally manufacturing sales/admin experience.

The work will include the following:

• Responsible for building strong customer relationships and delivering customer-centric solutions.
• Work with internal teams with a high sense of accountability and urgency
• Handles standard customer escalations, autonomously with first contact resolution when possible.
• First contact of completing supplier portal or Supplier application form request by the customers
• Order status update - expediting the order by working closely with production & purchasing team.

To apply for this role, you must have.

• Previous professional customer care experience within a manufacturing sale
• Experience with SAP
• Experience with CRM platforms
• Demonstrated mechanical or technical aptitude preferred.
• Basic to Intermediate Excel Skills preferred.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.