Customer Service Executive

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Droitwich Spa; On-site; GBP 24,000; Full time

Job summary

Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for customers. This role focuses on booking appointments for the sales team through inbound and outbound calls, without the pressure of cold calling. You'll enjoy a competitive starting salary, performance-based bonuses, and a supportive environment that encourages personal development. If you're motivated, resilient, and eager to learn, this opportunity in the mobility sector is perfect for you!

Benefits

Performance-based bonuses

Company pension

Free on-site parking

Qualifications

• Minimum of 6 months experience in an outbound sales or telemarketing role.
• Confident telephone manner and strong communication skills.

Responsibilities

• Answer incoming customer calls and respond to inquiries promptly.
• Schedule appointments for the sales team based on customer inquiries.
• Maintain accurate records of calls and customer details in the CRM system.

Skills

Outbound Sales Experience

Strong Communication Skills

Resilience

Attention to Detail

Tools

CRM System

Job description

Customer Service Executive

Location: Droitwich
Salary: GBP24,000
Reference: (phone number removed)

Overview
Our Client is seeking a motivated and customer-focused individual to join our team as a Tele Sales Executive. This role involves being the first point of contact for our customers, booking appointments for our Sales Demonstrators via inbound and outbound calls. No cold calling is required.

Key Responsibilities:

• Answer incoming customer calls and respond to inquiries promptly and professionally
• Schedule appointments for the sales team based on customer inquiries
• Make outbound calls to promote our products and services
• Maintain accurate records of calls and customer details in the CRM system
• Meet daily, weekly, and monthly targets for calls and appointments
• Follow up on quotations and maximise post-appointment sales opportunities

Requirements:

• Minimum of 6 months experience in an outbound sales or telemarketing role
• Confident telephone manner and strong communication skills
• Resilience, determination, and ability to handle rejection
• Ambitious and competitive with attention to detail
• Eager to develop and learn

Job Benefits:

• Competitive pay starting at GBP24,000 per year
• Performance-based bonuses
• Company pension
• Free on-site parking

Schedule:

• Availability for every other weekend is essential (Every weekend preferred)

If you have the passion to help others and want to be part of a leading company in the mobility sector, please contact (url removed)