Contract Management Controller

TN United Kingdom; Stretford; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the building services industry is seeking a Customer Service Advisor to join their remote team. The role involves responding to customer inquiries, managing orders, and collaborating with operations to ensure customer satisfaction. Candidates should possess excellent communication skills and a strong customer service background. The company values innovation and aims to disrupt traditional practices with technology. Join a forward-thinking team and enjoy unique benefits including annual leave for your birthday and opportunities for community involvement.

Benefits

Annual leave on your birthday

Voluntary work day

Training and development opportunities

Wellbeing and Healthcare support

Discounts and cashback on purchases

Flexible benefits options

Qualifications

• Outstanding customer service skills, providing high-quality customer experiences.
• Proven track record of achieving results through building relationships.

Responsibilities

• Respond to inbound inquiries via various channels.
• Administer customer orders with attention to detail.
• Collaborate with operations teams for timely delivery.

Skills

Customer Service

Communication

Multitasking

Job description

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Client:

Location:

Job Category:

Finance

EU work permit required:

Yes

Job Reference:

c98fadf912da

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Customer Service Advisor
Remote Working

HSS ProService is shaking up the building services industry with a game-changing online marketplace for tools, equipment, and materials. Born from HSS Hire's legacy, we've evolved into a tech-first business, driving innovation, sustainability, and bold digital solutions.

Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.

What you’ll do:

• Respond to inbound inquiries via various channels.
• Administer customer orders with great attention to detail to ensure successful outcomes.
• Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
• Be curious about our customers' needs to upsell and cross-sell effectively.
• Assist customers in navigating our digital channels for maximum convenience.
• Stay up-to-date with our products/services to maximize sales opportunities.

What you’ll bring:

• Outstanding customer service skills, providing high-quality customer experiences.
• Proven track record of achieving results through building relationships.
• Excellent communication skills, both verbal and written.
• Strong multitasking abilities with attention to detail.

Join a forward-thinking team committed to transforming how businesses operate using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community.
• Training and development — opportunities to further your career and enroll in relevant courses.
• Wellbeing and Healthcare support to keep you happy and healthy at work and home.
• A culture of revolution: be part of pioneering change by driving digital and technological advancements in a traditional industry.
• Discounts and cashback on our perks site for various purchases including days out, restaurants, gym memberships, shopping, and more.
• Flexible benefits options through our Benefits portal, such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and others.

HSS ProService is revolutionizing the building services industry with a cutting-edge online marketplace for tools, equipment, and materials. Building on HSS Hire's legacy, we focus on innovation and customer-driven solutions with sustainability in mind.

We are laying the foundation for a new era in the industry, creating a community where every voice helps shape the future. We welcome applicants from diverse backgrounds, as every contribution helps grow our business and fosters a truly inclusive environment.