Contract Management Controller

HSS Proservice Limited; Stretford; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that's redefining the building services industry through innovation and technology. As a Customer Service Advisor, you'll play a key role in enhancing customer experiences by responding to inquiries, managing orders, and collaborating with teams to ensure timely delivery. This is an exciting opportunity to be part of a pioneering change, where your contributions will help shape the future of a tech-first business. With a commitment to your growth and wellbeing, this role offers a dynamic environment to build your career.

Benefits

Annual leave on your birthday

Voluntary work day

Training and development opportunities

Wellbeing and healthcare support

Flexible benefits portal

Discounts and cashback on various purchases

Qualifications

• Outstanding customer service skills with a focus on high-quality experiences.
• Proven track record of building relationships and achieving results.

Responsibilities

• Respond to inbound inquiries via various channels.
• Administer customer orders with attention to detail for successful outcomes.

Skills

Customer Service Skills

Communication Skills

Multitasking Abilities

Job description

Customer Service Advisor
Remote Working

HSS ProService is shaking up the building services industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire's legacy, we've evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.

Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.

What you’ll do:

• Respond to inbound inquiries via various channels.
• Administer customer orders with great attention to detail to get successful outcomes.
• Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
• Be curious about our customers' needs to upsell and cross-sell effectively.
• Assist customers in navigating our digital channels for maximum convenience.
• Stay up-to-date with our products/services to maximise on sales opportunities.

What you’ll bring:

• Outstanding customer service skills, providing high quality customer experiences.
• Proven track record of achieving results through building relationships.
• Excellent communication skills, both verbal and written.
• Strong multitasking abilities with attention to detail.

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

Our ED&I promise:

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.