Service Controller

Rentokil Pest Control South Africa; Birmingham; On-site; GBP 24,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Service Controller, um die Servicearbeiten innerhalb der Niederlassung zu planen und die Kommunikation zwischen dem Serviceteam und den Kunden zu fördern. In dieser Rolle sind Sie verantwortlich für die Erstellung von Arbeitsprogrammen, die Verwaltung von Zeiten und die Bearbeitung von Kundenanfragen. Sie werden Teil eines dynamischen Teams in einem FTSE 100 Unternehmen, das sich der Bereitstellung von hervorragendem Kundenservice verschrieben hat. Wenn Sie eine Leidenschaft für Organisation und Kundenbetreuung haben, bietet diese Position Ihnen die Möglichkeit, in einem unterstützenden Umfeld zu wachsen und sich weiterzuentwickeln.

Benefits

Zusätzliche Einkommensmöglichkeiten durch Boni und Provisionen

Leistungsabhängige Gehaltssteigerung

Teilnahme am privaten Gesundheitsprogramm

Betriebliche Altersvorsorge

Rabatte und Cashback-Angebote von über 3.000 Einzelhändlern

Überstundenmöglichkeiten

Provisionen für Verkaufsleads

Mitarbeiterunterstützungsprogramm (EAP)

Anerkennung für langjährige Mitarbeit

Empfehlungsbonus von bis zu £1.000

Qualifications

• Erfahrung in einem schnelllebigen Büroumfeld.
• Fähigkeit, unter Druck zu arbeiten und Probleme zu lösen.

Responsibilities

• Erstellen und Versenden eines wöchentlichen Arbeitsprogramms für das Serviceteam.
• Liaison mit Kunden zur Buchung von Servicearbeiten.

Skills

Kundenservice

Microsoft Office

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Routeplanung/Optimierung

Job description

Rentokil Specialist Hygiene

Service Controller

Birmingham

£23,992

Permanent - Full Time - 37.5 hours per week

Rentokil Specialist Hygiene, part of the Rentokil Initial Group, is a FTSE 100 company and rated Glassdoor’s 7th Best Place to Work 2018. Rentokil Specialist Hygiene is one of the UK’s leading providers of specialised deep cleaning, specialist industrial cleaning, and disinfection services.

The main purpose of this role is to plan service work within your branch to ensure that branch targets are met and process all relevant paperwork. The successful candidate will act as a point of contact for both service personnel and customers. Liaison will also be required with the sales team to schedule jobs and discuss survey report information.

Duties and Responsibilities:

1. Produce and send a weekly programme of work for service personnel.
2. Liaise with customers to book service work as required.
3. Check and input timesheet details onto the branch system.
4. Review service personnel expense forms and overtime claims.
5. Prepare weekly service forecasts with the Service Manager and/or Branch Manager.
6. Act as a point of contact for service personnel within the branch.
7. Handle customer service queries efficiently.
8. Forward sales enquiries to the branch sales team.
9. Compile service reports and other reporting materials for the National Accounts Department.
10. Ensure charging arrangements are correct for all services prior to month-end.
11. Complete all required service monitoring.
12. Provide hazard assessments and work details to service personnel before they start work.
13. Arrange materials, preparations, and chemicals needed for service staff.

Requirements:

To be eligible for this role, you must have:

1. A strong commitment to delivering excellent customer experience.
2. Experience working in a fast-paced office environment and under pressure.
3. Proficiency in Microsoft Office.
4. Strong organisational skills and the ability to manage and prioritise workload effectively.
5. A willingness to learn new computer systems.
6. Excellent communication skills and a confident telephone manner.
7. Ability to work in difficult situations and resolve issues.
8. Route Planning/Optimisation experience is desirable but not essential.

Benefits:

• Opportunities to earn additional income through bonuses and commissions.
• Salary progression linked to performance.
• Private Healthcare scheme participation.
• Company pension scheme enrollment.
• Discounts and cashback offers from over 3,000 retailers via RI Rewards.
• Overtime opportunities to meet customer needs.
• Uncapped leads commission for passing on sales leads.
• Employee Assistance Programme (EAP), accessible 24/7 for employees, family, and friends.
• Long service recognition, including extra leave after five years.
• Referral bonus of up to £1,000 for referring new employees.

At Rentokil Initial, we put "People First". As a FTSE100 company operating in over 90 countries, we provide services that protect people and enhance lives. We focus on the right people doing the right things in the right way, investing heavily in training and development.

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