Service Controller

Rentokil Initial Careers; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Service Controller, der die Planung von Servicearbeiten übernimmt und als Kontaktpunkt für Kunden und Servicepersonal fungiert. In dieser spannenden Rolle werden Sie die Organisation und Durchführung von Dienstleistungen unterstützen, während Sie gleichzeitig die Kommunikation mit den Kunden aufrechterhalten. Das Unternehmen bietet eine dynamische Arbeitsumgebung mit zahlreichen Entwicklungsmöglichkeiten und einem starken Fokus auf Kundenservice. Wenn Sie eine Leidenschaft für Organisation und Kundeninteraktion haben, ist dies die perfekte Gelegenheit für Sie, in einem führenden Unternehmen der Branche zu arbeiten.

Benefits

Leistungsabhängige Boni

Private Gesundheitsversorgung

Betriebliche Altersversorgung

Rabatte bei über 3.000 Einzelhändlern

Überstundenmöglichkeiten

Unbegrenzte Verkaufsprovision

24/7 Mitarbeiterunterstützungsprogramm

Langzeitanerkennung mit zusätzlichem Urlaub

Freunde-werben-Freunde-Programm

Qualifications

• Erfahrung in einem schnelllebigen Büro unter Druck.
• Bereitschaft, neue Computersysteme zu lernen.

Responsibilities

• Erstellung und Versand wöchentlicher Arbeitsprogramme für das Servicepersonal.
• Bearbeitung von Kundenanfragen effizient.

Skills

Kundenservice

Microsoft Office

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Belastbarkeit

Routenplanung/Optimierung

Job description

Rentokil Specialist Hygiene

Service Controller

Birmingham

£23,992

Permanent - Full Time - 37.5 hours per week

Rentokil Specialist Hygiene, part of the Rentokil Initial Group, is a FTSE 100 company and rated Glassdoor's 7th Best Place to Work 2018. It is one of the UK's leading providers of specialised deep cleaning, industrial cleaning, and disinfection services.

The main purpose of this role is to plan service work within your branch to meet targets and process relevant paperwork. The successful candidate will act as a contact point for service personnel and customers, liaising with the sales team to schedule jobs and discuss survey report information.

Duties and Responsibilities include:

• Producing and sending weekly work programmes for service personnel
• Liaising with customers to book services as required
• Checking and inputting timesheet details into the branch system
• Reviewing service personnel expense forms and overtime claims
• Preparing weekly service forecasts with the Service and Branch Managers
• Serving as the branch contact for service personnel
• Handling customer service queries efficiently
• Forwarding sales inquiries to the sales team
• Compiling service reports for the National Accounts Department
• Ensuring correct charging arrangements prior to month-end
• Completing all required service monitoring
• Providing hazard assessments and work details to service personnel before work begins
• Arranging materials, preparations, and chemicals needed for services

Requirements

To be eligible, candidates should have:

• A strong commitment to excellent customer service
• Experience working in a fast-paced office environment under pressure
• Proficiency in Microsoft Office
• Strong organizational skills and workload management
• Willingness to learn new computer systems
• Effective communication skills with a confident telephone manner
• Ability to handle difficult situations and resolve issues
• Route planning/optimization skills are desirable but not essential

Benefits

Our benefits include:

• Opportunities to earn bonuses and commissions
• Salary linked to performance with career development prospects
• Private Healthcare scheme
• Company pension scheme
• Discounts and cashback offers from over 3,000 retailers via RI Rewards
• Overtime opportunities to earn extra
• Uncapped leads commission for passing on sales leads
• Employee Assistance Programme (EAP), available 24/7
• Long service recognition, including extra leave after five years
• Refer a Friend scheme earning up to £1,000

Rentokil Initial (FTSE 100) operates in over 90 countries, providing services that protect people and enhance lives. We focus on the Right People, doing the Right Things, and in the Right Way, investing in training and development to help our colleagues excel. We are committed to diversity and equal opportunity employment.