Supporter Retention & Loyalty Manager

Air Ambulance Charity Kent Surrey Sussex; England; On-site; GBP 27,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Supporter Retention & Loyalty Manager to enhance relationships with supporters. This role involves designing multi-channel journeys, overseeing customer service, and utilizing insights for improved retention. With a focus on innovation and continuous improvement, you will lead a dedicated team and collaborate across departments to deliver exceptional donor experiences. If you are analytical and people-oriented, eager to make a meaningful impact, we invite you to apply and join a mission-driven organization dedicated to saving lives.

Benefits

25 days annual leave

Occupational Sick Pay

Enhanced Parental Leave

Wellbeing Hub access

Money Purchase Pension Scheme

Group Life Assurance

Group Income Protection

Critical Illness Cover

Employee Assistance Programmes

Development opportunities

Qualifications

• Experience in customer or supporter care.
• Ability to design multi-channel supporter journeys.

Responsibilities

• Enhance supporter relationships and engagement.
• Lead a team and collaborate across departments.

Skills

Customer Service

Analytical Skills

Organizational Skills

Education

Bachelor's Degree

Job description

Location: Rochester Airport, Kent

Salary: £27,000 - £35,000 per annum

Hours: Full Time, Monday to Friday, 37 hours

Job Type: Temp

Contract Type: Fixed Term Contract

We are Air Ambulance Charity Kent Surrey Sussex (KSS), dedicated to saving lives. Our team is composed of skilled, sector-leading experts committed to delivering the best outcomes for our patients. Last year, we responded to over 3,000 incidents, demonstrating our tireless dedication.

Our headquarters and base are located at Rochester Airport, with aircraft hangar facilities at Redhill Aerodrome, allowing us to reach any part of Kent, Surrey, or Sussex within 30 minutes.

We value our supporters immensely and are seeking a passionate Supporter Retention & Loyalty Manager to enhance supporter relationships, ensuring they feel valued and engaged. You will design multi-channel supporter journeys, oversee customer service functions, and utilize insights to improve retention and commitment.

With a focus on innovation, stewardship, and continuous improvement, you will lead a team, collaborate across departments, and champion supporter voices to increase satisfaction and loyalty, delivering exceptional donor experiences.

If you are organized, analytical, and people-oriented with experience in customer or supporter care, and eager to make a meaningful impact, we would love to hear from you!

Inclusion and Diversity

KSS is committed to creating an inclusive culture where everyone feels welcome and authentic. We believe in fair treatment and respect regardless of race, age, gender, disability, sexual orientation, social class, religion, or belief.

We reserve the right to close the position early if filled. Benefits listed are accurate as of the publication date:

• 25 days annual leave, increasing with service
• Occupational/Enhanced Sick Pay
• Enhanced Parental Leave
• Access to Blue Light Card and Events
• Wellbeing Hub access
• Money Purchase Pension Scheme
• Group Life Assurance
• Group Income Protection
• Critical Illness Cover
• Employee Assistance Programmes
• Development opportunities

Ref: 221515